Product Implementation Specialist

2 weeks ago

Norfolk, VA, United States Andromeda Systems Incorporated Full time

Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipment's performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.

ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, Engineering and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry.

ASI is seeking an experienced aircraft maintenance manager with excellent working knowledge of aircraft logs and records to serve as a Product Implementation Specialist. This position will be located in Jacksonville for one to two months of training followed by one year, with the potential to extend, onsite in Saudi Arabia providing onsite customer support.

Responsibilities:

  • Serve as on-site, customer support representative to facilitate customer's successful integration of software solution into daily business processes
  • Provide daily management and oversight of assigned client implementation projects. Lead/facilitate meetings with internal team and client stakeholders
  • Collaborate with Product Implementation Team Manager and liaise with customer to ensure clarity and mutual agreement of project scope
  • Utilize Project Implementation processes and tools throughout customer implementation lifecycle. Recommend process/tool enhancements
  • Facilitate timely decisions to maintain project schedule and budget
  • Establish professional working relationship with clients with primary focus on key stakeholders and decision makers
  • Set and manage client expectations through project work plans and effective communication
  • Ensure relevant training is provided to customer
  • Share information/feedback from customer engagements with Product Implementation Team Manager pursuant to product enhancement and refinement of product vision and development strategy
  • Participate in product development meetings to comprehend new functionalities and provide report on customer feedback and enhancements
  • Maintain expert knowledge of assigned products and the ability to articulate value-add features to customer
Required Qualifications:
  • 5 years of experience in related area as an individual contributor
  • 1+ year of experience managing team member assignments
  • Bachelor's degree
    • Additional 5 years of project management experience and/or customer support experience may be substituted for degree
  • Excellent verbal and written communication skills
Preferred Qualifications:
  • Master's degree
  • Experience working with/implementing enterprise asset management systems
At ASI, we understand that everyone's journey is different. If you are not sure if your experience meets the requirements, we encourage you to apply. We are interested in what you have to offer.

Work Authorization/Security Clearance:
  • Must be a U.S. Citizen
  • Must be qualified to obtain a Secret Security Clearance
  • Must be qualified to obtain an IQAMA for Saudi Arabia
Benefits and Compensation:
  • 401(k) plan with immediate 100% vesting and 4% discretionary match
  • Paid leave including PTO, holiday, bereavement, and military
  • Medical coverage included
  • TRICARE Supplement
  • Employee Assistance Program
  • Tuition assistance and professional development
  • Bonus programs


For more information about this and other open positions, please visit our website at www.androsysinc.com.

AAP/EEO Statement

Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex.

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