Service Assistant

2 weeks ago

Bethlehem, PA, United States Linde Full time

Linde Engineering North America LLC

Service Assistant

Bethlehem, PA, United States | req26429

What you will enjoy doing*

  • You will prepare spare parts offers and contracts for new and existing customers
  • Process workshop repair offers and contracts for new and existing customer
  • Also you will process on-site intervention offers and contracts for new and existing customers
  • Communicates with customers for reports, order confirmations, schedules and invoices
  • Additionally you will support to Service Manager, Sales Manager, Support Engineers and Technicians
  • Work closely with other service staff to follow up on contracts and action items
  • Back-up support for Service Assistant staff during annual leave or absence
  • Organize training for customers in CSUSA, customer site or CSF
  • Order entry and management of all customer service files
  • Coordinates with Workshop and Operations Manager to ship repairs and spare parts orders
  • Contact new potential customers to promote service and spare parts sales
  • Follows up with customer on outstanding invoice payments
  • You will coordinate with Purchasing to provide updated status of pending material on work orders
  • Coordinate with Project & Operation Managers to prioritize customer orders
  • Follow up on backlog of customer offers to pursue new orders
  • Coordinate daily with the Shipping Department to ensure commitments are met
  • Monitor for receipt of material (in real time) for urgent needs and priorities
  • Lastly you will act with integrity in all of the Company's areas, and in compliance with procedures and other directives
What makes you great
  • You will have 3 years of Administrative experience
  • Formal business administration training or equivalent
  • You will also have knowledge of general administration practices
  • Able to perform Clerical functions
  • Additionally you will have good knowledge of Microsoft Word, Excel, PowerPoint
  • Experience working in an industrial environment
  • Experience dealing directly with customers


Why you will love working with us

Linde Engineering Americas (LEA) is a member of the Linde Engineering Division of Linde plc. LEA is a single-source technology, engineering, procurement and construction firm focused on providing innovative solutions to customers. Areas of expertise include hydrogen solutions, air separation, carbon capture, adsorption, gas processing, deep cryogenics, liquefied natural gas (LNG) and fired process equipment.

In this role you must learn and abide the Linde Code of Ethics and Code of Conduct by demonstrating honesty, integrity, professionalism in all communications, actions, and decisions.

What we offer you

At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.

Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day

Have we inspired you? Let's talk about it

We are looking forward to receiving your complete application.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.

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