Lead Azure Devops Engineer

2 weeks ago

Milwaukee, WI, United States Syntricate Technologies Full time
Position- Lead Azure Devops Engineer
Duration-W2
Location- Milwaukee, WI (Hybrid Model)

Job Description
  • Drive customer satisfaction through excellent support.
  • Be able to establish strong customer rapport, mine the account and generate new leads
  • Be the first point of contact for escalations.
  • Be able to engage into technical discussions with the stakeholders (DevOps, IaC, DevSecOps)
  • Work very closely with the offshore Program Manager on all aspects of the project.
  • Should be able to understand the application and DevOps architecture at a high level to assess the complexity of customer issues
  • Create, maintain and institutionalize operational runbooks, SoPs, Knowledge base and hand-over process
  • Review all technical support-related processes and documentation for continuous improvement
  • Ensure support team goals and SLAs are met. Define and implement continuous improvement in SLAs
  • Assist in the creation of the team KPIs as well as monitor and report on results
  • Drive triage and reporting process
  • Guide and coach the team on efficient debugging and troubleshooting
  • Participate in timely resolving SEV1/2 incidents and responsible for sending regular status reports.
  • Maintain best practices on managing systems and services across all environments
  • Maintain project data & ensure status reports are created regularly

Job Responsibilities
  • 8+ Years of experience in the IT industry with 4+ years as a support lead.
  • Knowledge and experience in all Phases of Software Development Life Cycle (SDLC), Software Configuration Management (SCM), Continuous Integration (CI), Continuous Deployment (CD), Cloud Implementations and configurations.
  • Experience with git workflows, and best practices of storing/managing infrastructure as a code in version control systems (including, but not limited to, Jenkins jobs, branching/merging, conflicts resolving, etc).
  • Ability ideate and generate new revenue streams for GL
  • Ability to clearly communicate with Business representatives of the client, map technical factors to corresponding business outcomes
  • Strong problem-solving and communication skills
  • Knowledge of common operating systems (Linux / Windows), networking, Azure infrastructure etc.
  • Strong analytical skills to investigate and resolve customer issues/escalations
  • Experience of Service management and ticketing tools (JIRA/SNOW service desk), incident and problem management
  • Ability to work with offshore team to provide a seamless experience and meet customer expectations
  • Proven people management and leadership skills
  • Good knowledge of ITIL practices
  • Experience in supporting large enterprise systems and their DevOps systems
  • Able to multitask efficiently under time pressure
  • Hands-on experience on Azure Cloud Platform (especially Azure Framework and VM services, container-related ASK Services).
  • Knowledge of shell scripting and automation


Regards,
Pallavi Verma
Sr. Technical Recruiter | Syntricate Technologies Inc.
Direct : 781-552-4333 |
Email : pallavi@syntricatetechnologies.com | Web: www.syntricatetechnologies.com

We're hiring connect with us on LinkedIn nd visit our Jobs Portal

Minority Business Enterprise (MBE) Certified | E-Verified Corporation | Equal Employment Opportunity (EEO) Employer

This e-mail message may contain confidential or legally privileged information and is intended only for the use of the intended recipient(s). Any unauthorized disclosure, dissemination, distribution, copying or the taking of any action in reliance on the information herein is prohibited. Please notify the sender immediately by email if you have received this email by mistake and delete this e-mail from your system. You have received this email as we have your email address shared by you or from one of our data sources or from our member(s) or subscriber(s) list. If you do not want to receive any further emails or updates, please reply and request to unsubscribe .

  • AWS SysOps-, DevOps Engineer

    1 week ago

    Milwaukee, WI, United States ADEX Full time

    Description We are seeking an AWS Developer Operations Engineer to join our team! You will design and develop solutions to complex application problems and deployment solutions. Looking to evolve "Coder" to a DevOps Master. Responsibilities: • Work with customers' development teams to host applications on AWS, Azure, and • Google Cloud platforms. •...

  • AI/ML Platform Engineer

    2 weeks ago

    Milwaukee, WI, United States Johnson Controls Full time

    Johnson Controls International (JCI) is looking for a Machine Learning / Platform Engineer to join our growing AI and Data Platform team. This role is pivotal in enabling enterprise-scale ML and generative AI capabilities by building secure, scalable, and automated infrastructure on Azure using Terraform and Azure DevOps. You'll work at the intersection of...

  • AI/ML Platform Engineer

    6 days ago

    Milwaukee, WI, United States Johnson Controls Full time

    Johnson Controls International (JCI) is looking for a Machine Learning / Platform Engineer to join our growing AI and Data Platform team. This role is pivotal in enabling enterprise-scale ML and generative AI capabilities by building secure, scalable, and automated infrastructure on Azure using Terraform and Azure DevOps. You'll work at the intersection of...

  • AI/ML Platform Engineer

    6 days ago

    Milwaukee, WI, United States Johnson Controls Full time

    Johnson Controls International (JCI) is looking for a Machine Learning / Platform Engineer to join our growing AI and Data Platform team. This role is pivotal in enabling enterprise-scale ML and generative AI capabilities by building secure, scalable, and automated infrastructure on Azure using Terraform and Azure DevOps. You'll work at the intersection of...

  • Junior DevOps Engineer

    6 days ago

    Milwaukee, WI, United States SynergisticIT Full time

    Are you passionate about coding or technology and ready to make your mark in tech? For more than 15 years, SynergisticIT has been helping aspiring developers like you excel in the tech industry. We focus on equipping you with the skills and experience needed to not only secure a job but to thrive in your career! Why Partner with SynergisticIT? Customized...

  • Senior Data Engineer

    7 days ago

    Milwaukee, WI, United States 1648 Factory Full time

    Senior Data Engineer At 1648 Factory, we help create the tech solution the world needs. Working at 1648 Factory means taking ownership and making a meaningful impact. We are a remote-first company connecting people with diverse skills and backgrounds, united by a love for building great products in a fun environment. We believe that our products will only be...

  • Senior Data Engineer

    7 days ago

    Milwaukee, WI, United States 1648 Factory Full time

    Senior Data Engineer At 1648 Factory, we help create the tech solution the world needs. Working at 1648 Factory means taking ownership and making a meaningful impact. We are a remote-first company connecting people with diverse skills and backgrounds, united by a love for building great products in a fun environment. We believe that our products will only be...

  • Senior Data Engineer

    6 days ago

    Milwaukee, WI, United States 1648 Factory Full time

    Senior Data Engineer At 1648 Factory, we help create the tech solution the world needs. Working at 1648 Factory means taking ownership and making a meaningful impact. We are a remote-first company connecting people with diverse skills and backgrounds, united by a love for building great products in a fun environment. We believe that our products will only be...

  • Senior Data Engineer

    6 days ago

    Milwaukee, WI, United States 1648 Factory Full time

    Senior Data Engineer At 1648 Factory, we help create the tech solution the world needs. Working at 1648 Factory means taking ownership and making a meaningful impact. We are a remote-first company connecting people with diverse skills and backgrounds, united by a love for building great products in a fun environment. We believe that our products will only be...

  • Senior Data Engineer

    6 days ago

    Milwaukee, WI, United States 1648 Factory Full time

    Senior Data Engineer At 1648 Factory, we help create the tech solution the world needs. Working at 1648 Factory means taking ownership and making a meaningful impact. We are a remote-first company connecting people with diverse skills and backgrounds, united by a love for building great products in a fun environment. We believe that our products will only be...