Operations Manager

EXCITED TO GROW YOUR CAREER? WE’RE GLAD YOU’RE HERE​

As an Operations Manager - Onsite Events, you will lead a team responsible for delivering exceptional event experiences for our clients. This role combines leadership, operational oversight, and client relationship management to ensure all service levels and deliverables are met. You’ll work closely with internal teams and external partners to maintain consistency, compliance, and quality across all event programs. This position requires strong organizational skills, a collaborative mindset, and the ability to thrive in a dynamic, fast-paced environment.

What You’ll Be Doing

• Direct and support assigned team members in sourcing, planning, and executing client meetings and events.

• Lead team meetings to review productivity, deliverables, and service levels while promoting best practices and industry trends.

• Act as a subject matter expert (SME) to ensure consistency and training across the team. Works 1:1 with employees to identify areas of improvement, growth and opportunities. Reviews, tracks and/or approves vacation time, expense reports, payroll, time and other employee systems for direct reports

• Participate in client meetings to review operational processes, resolve challenges, and maintain satisfaction.

• Manage relationships with service partners (Catering, Facilities, AV, Security, Transportation, etc.) to ensure alignment and quality.

• Oversee implementation of SOPs, process improvements, and metric tracking for assigned teams.

• Manage special projects and provide backup support for the Director of Operations as needed.

What You’ll Bring

• Bachelor’s degree or equivalent experience in a related field.

• 5+ years of experience in meeting/event planning or hotel catering/convention sales.

• Strong knowledge of event program management and budget maintenance.

• Proven ability to lead teams and projects, including coaching and developing direct reports.

• Experience building and maintaining client relationships while managing multiple priorities.

• Excellent communication skills, both written and oral.

• Proficiency in G Suite and ability to learn new technology quickly.

Nice To Have

• CMP (Certified Meeting Professional) Certification.

• Prior experience in incentive, association, or corporate event planning.

• Prior experience leading direct reports.

• Background in promoting organizational change and efficiency.

Working Logistics & Things You Should Know

• This is a full time, 40 hours per week, salaried position. Your working hours will flex and adapt to event needs, but they'll generally fall within Monday through Friday, 7:00 AM to 7:00 PM timeframe. Because of the nature of events, occasional work outside these hours, including early mornings, late evenings, and weekends, may be required. Your manager will work with you to ensure your schedule is balanced.

• Employees are responsible for securing their own reliable transportation to and from work, including for early morning, late evening, or off-hour shifts that may fall outside of GBus availability (where GBus is available). While GBus is a valuable employee perk, it should not be relied upon as the sole method of commuting, as it may not accommodate all event schedules.

• Salary Range: $95,000 - $110,000 per year depending on experience.

Disclaimer

This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.

Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com .

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-9761 or by sending an email to peopleanddevelopment@maritz.com .