Senior Service Engineer

5 days ago

Exton, PA, United States Frontage Laboratories Full time
Senior Service Engineer

Location: Exton, PA

Full Time

Frontage Laboratories Inc. is an award winning, full-service, CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials.

Job Description

The Senior Service Engineer is a specialized role responsible for providing high-level technical support, maintenance, calibration, and troubleshooting for metrology equipment and systems in our 760 Exton location located on Pennsylvania Drive. This position requires deep technical expertise, problem-solving skills, and the ability to manage complex service operations.

General Support Responsibilities Include
  • Perform installation, calibration, maintenance, and repair of metrology equipment.
  • Document all service activities, including calibration reports, service records, maintenance logs, and troubleshooting steps in a timely and organized manner.
  • Create and maintain technical documentation for internal teams, ensuring that all procedures and results meet the quality assurance standards.
  • Contact suppliers, improve methods, perform equipment maintenance, introduce new equipment, and so on.
  • Ability to lift to 50lbs.
  • Ability to follow safety procedures.
  • Ability to work as a team.
  • Ability to work independently with little supervision.
  • Ability to work the 9am to 5:30pm shift with 30-minute unpaid lunch (M-F).
Education Requirements:
  • Bachelor's degree in mechanical engineering, Electrical Engineering, Metrology, or a related field with 5+ years of experience.
  • M.S preferred.
Experience and Skills
  • A good knowledge of Hamilton, INTEGRA, LynX, Tecan, Tomtec and so on.
  • Strong background in calibration, troubleshooting, and the maintenance of metrology equipment.
  • In-depth knowledge of metrology principles, calibration techniques, and measurement standards.
  • Strong analytical and problem-solving skills with a focus on precision and accuracy.
  • Excellent communication skills, both written and verbal, with the ability to present complex technical information in an understandable way.
  • Ability to work independently and manage multiple service requests effectively.
  • Capable of recording experimental data and using computer software (e.g., Excel, SPSS) for data processing and analysis.
  • Able to manage time and prioritize tasks effectively in a fast-paced work environment.
  • Strong learning ability.

Salary and Benefits:

Frontage Laboratories offers a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance.

Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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