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Consultant

2 weeks ago


Dallas, TX, United States Lockton Full time
Overview

Join to apply for the Consultant role at Lockton.

Lockton is seeking a Consultant to join our Pharmacy practice managing complex, large accounts. The ideal candidate will demonstrate a high level of professionalism, the ability to work well in a fast-paced environment, and the flexibility to adapt to changing priorities.

Responsibilities
  • Responsible for designated, less complex book of business, with assistance from account team.
  • Proactively consult on clients including plan design, pricing, benchmarking, plan renewal, vendor analysis and management.
  • Act as an expert within the Pharmacy practice and consult with other internal SMEs on complex strategies to optimize client satisfaction and retention.
  • Act as a trusted business advisor by developing relationships with client contacts through effective communication and quality execution of plan designs/projects.
  • Primary contact with vendor partners and negotiates plans terms/changes to overall plan design.
  • Identify and address client service issues; develop and implement processes and policies to improve overall client service.
  • Develop and lead processes including communications strategy, collateral materials, vendor implementation, and conducting open enrollment meetings.
  • Draft and deliver client presentations and communications specific to each clients benefit plans.
  • Develop and deliver monthly, quarterly and/or annual reporting to clients regarding trends, financial performance and plan changes.
  • Ability to lead client meetings and provide on the spot strategic guidance and financial performance.
  • Develop and produce RFPs by coordinating analytic outputs, vendor replies, and client feedback resulting in successful completion of RFP process.
  • Execute client renewals by building relationships with key client stakeholders and asking effective probing questions that lead to innovative pharmacy benefit plan designs.
  • Meet with clients to review action items and communicate problems and/or vendor issues.
  • Maintain ongoing client relationships by attending on-site client meetings and/or lunch and evening events.
  • Build relationships with PBMs, specialty pharmacies, and other pharmacy vendors.
  • Attendance at internal meetings/educational programs.
Qualifications
  • Minimum of Bachelors Degree in a business-related field.
  • Minimum 8 years of experience in the industry, specifically experience in PBMs or health plans.
  • Complete working knowledge of pharmacy benefits across multiple product lines (e.g., Medicare, Medicaid, commercial Health Plan, employer).
  • Able to spearhead client relationships by delivering excellent customer service skills.
  • Excellent organization, communication and negotiation skills.
  • Working knowledge of welfare benefits across multiple product lines (e.g., medical, dental, life, AD&D, disability) and a basic understanding of risk and insurance.
  • Excellent computer skills, including word processing and spreadsheet expertise.
  • Working knowledge of differing financial arrangements and products available to clients.
  • Knowledge of compliance requirements and federal/state legislation.
  • Proven critical thinking and problem-solving skills.
  • Willingness to travel and accept responsibility for client/vendor entertainment.
  • Legal right to work in the United States.

Lockton Companies LLC is proud to provide everyone an equal opportunity to grow and advance. We strive to cultivate an environment that learns from, celebrates, and thrives because of our breadth of differences. We are committed to fostering a culture where every member of the Lockton family feels valued and accepted as they are and safe to bring their authentic selves to work every day. Our mission is to ensure that our family can be anyones family.

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