Technical Support Administrator

Salary : $56,426.03 - $66,301.04 Annually
Location : 1203 Maple Street Greensboro, NC
Job Type: Full Time
Job Number: 03813
Department: Social Services
Opening Date: 11/05/2025
Closing Date: 12/23/2025 11:59 PM Eastern

GUILFORD COUNTY GOVERNMENT

Empower Successful People to thrive in a Strong Community supported by Quality Government

Transparency & Communication | Equity & Inclusion | Accountability

Service & Outcomes Excellence | Our People Matter
Description
GENERAL STATEMENT OF DUTIES

This is a professional and highly technical position working independently in the completion of projects and duties which cross technical boundaries on software and hardware. This position enables and ensures the operational capabilities, efficient use, integrity and reliability of technologies needed in the assigned department.

DINSTINGUISING FEATURES OF THE CLASS

An employee in this class is responsible for cross technology support including risk monitoring, overseeing, supporting and training on technology use; providing progressive support and development for the department inter/intranet sites, application systems software and security administration and data analysis and systems data integration.

Examples of Duties
DUTIES AND RESPONSIBILITIES
Essential Duties and Tasks

• Perform frontline problem investigation and make determination of solutions for technology issues, which cross all technical boundaries.
• Work closely with department staff, technologists from various vendors, and county IS to expedite problem resolution implementations and maximize user productivity potential.
• Work closely with department staff, technologists from various vendors, and county IS to provide permanent problem solutions.
• Plan, implement and monitor technology inventories and systematic changes.
• Plan, develop and implement systems of data collection and data integration.
• Provide rapid ad hoc reporting.
• Plan, develop and conduct topically driven computer software and hardware training.
• Perform software systems administration and security management for the department.
• Perform risk aversion monitoring of technology usage.
• Provide technical advisory support for department support systems and end user tools.
• Perform other duties as required or requested.

RECRUITMENT STANDARDS
Knowledge, Skills, and Abilities

• Knowledge in use of various industry and standard computer software technologies.
• Knowledge of web use and development technologies.
• Knowledge of data systems analysis methods, tools and data integration technologies.
• Knowledge in structure and use of various industry standard computer hardware, networks and communications technologies including Citrix, VPN, IP, Secure Tunelling, etc.
• Knowledge of project planning, task management, technical documentation and communications.
• Proficiency in use of MS Office products including Word, Excel, Access, PowerPoint, Publisher, Outlook.
• Knowledge of development of scripting for MS Office products and other general industry products.
• Ability to use SQL based query tools to access various data sources and using access methods like ODBC in MySQL, Oracle, etc.
• Ability to use various diagnostic tools, techniques, utilities and communications.
• Proficiency in organization and self-management and handling of simultaneous activities.
• Goal driven, thorough follow through and time management.
• Ability to carry out tasks with minimal supervision.
• Proficient in communicating technical and non-technical details at the right level in working and training of people from various computer backgrounds.
• Ability to gain knowledge through self-study.
• Ability to use research tools including web for work related investigation.
• Ability to establish and maintain good intra department and interdepartmental working relationships with a strong customer service orientation.

Typical Qualifications
Minimum Qualifications:

• Bachelor's degree in Computer Science, Technology Engineering, or a related field
  OR
• Associate's degree in Computer Science, Technology Engineering, or a related field with two years of progressively responsible technical support experience
  OR
• High school diploma with four years of progressively responsible, verifiable technical support experience involving Windows desktop and server operating systems, enterprise software applications, and technical project coordination
  OR
• An equivalent combination of education, training, and progressively responsible, verifiable technical support experience may be considered.

Preferred Qualifications: Four or more years of experience as a system administrator.
Supplemental Information
May Require Driving
This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions. Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.
Special Note

This generic class description gives an overview of the job class, its essential job functions, and recommended job requirements. However, for each individual position assignment assigned to this class, there is available a completed job description with a physical abilities checklist, which can give further details about that one specific position. Those documents should be reviewed before initiating a selection process. They can provide additional detailed information on which to base various personnel actions and can assist management in making legal defensible personnel decisions.
Guilford County is committed to providing Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation. The County is committed to complying with all applicable federal, state and local laws that pertain to employment, and to providing a work environment that is free from discrimination of any kind. If you need an auxiliary aide, make the request forty-eight (48) hours in advance of the time the accommodation is needed by calling 336-641-3324.
We are excited about the opportunity of having you as a prospective new employee

You probably already know our county is a wonderful county to live in, but did you know it is also a wonderful place to work?

Below are a few of the reasons why we love working for Guilford County.

We offer Health Insurance (UnitedHealthCare) to all benefitted employees working a minimum of 20 hours per week. The shared cost of the premium is based on scheduled/budgeted hours. If you are a full-time employee working 40 hours a week you can expect to pay less than $35 a month for medical coverage, dental coverage for $4 a month and vision coverage for $5 a month. That's less than $45 a month for medical, dental & vision coverage; that's unheard of.

Telehealth UHC Virtual Visits are available to you with no copay or out of pocket expense.

We are excited to inform you Guilford County has an Employee Wellness Center (24/7 access) with strength training equipment, cardio machines and a group exercise room with virtual or in person coaching from our Wellness Specialist

Employee Assistance Program, 100% funded by the county. A superb benefit for you and your family absolutely free. Confidential help with personal or work-related issues.

13 paid holidays, 12 sick days, and 12 vacation days a year. That's 37 paid days a year, totaling almost 2 months of paid time off.

Employer contributes 5% into your 401(k) - no match required.

Enrollment in the State Retirement Plan by contributing 6%.

Longevity pay beginning at five years of service.

We provide a $10,000 Life and AD&D benefit to eligible employees.

Flexible spending accounts (FSA) allow you to set aside tax-free dollars for health care and dependent care.

Voluntary Life, AD&D, Short-Term and Long-Term Disability.
01

Which best describes your level of education?

• HS/GED
• Associate's degree
• Bachelor's Degree

02

If you have a Bachelor's or Associate's degree, is it from an accredited college or university in Computer Science, Technology Engineering, or a related field?

• Yes
• No

03

How many years of experience do you have in managing projects and assignments relating to Windows desktop and server operating system software; functions/procedures related to computer processes; and maintaining and supporting appropriate enterprise grade software products?

• No experience
• Less than 1 year
• 1 year but less than 2 years
• 2 years but less than 4 years
• 4 years or more

04

Are you currently fostering any children in your home?

• Yes
• No

05

Are you currently licensed as a foster parent through Guilford County DHHS or any other private or public agency?

• Yes
• No

Required Question

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