MLA Operations Specialist

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.

About MarketStar:

In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.

Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.

We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth

About the MLA Operations Specialist - ExxonMobil:
As a MLA Operations Specialist, you will play a pivotal role in supporting the Mobil Lube Analysis (MLA) program as a liaison for customers. You will ensure seamless account setup, asset management, kit ordering, user support, and training for customers utilizing MLA. Your work will facilitate the adoption and effective use of the MLA portal, acting as the primary administrative contact for customers and collaborating closely with both the Technical Help Desk and Customer Service teams. You will be responsible for maintaining clarity in process handoffs, delivering timely communication, and driving customer proficiency in MLA usage.

Location: Ogden, UT - Hybrid

What Will You Do?

• Administer MLA account creation, maintenance, and hierarchy updates
  

• Create and manage user IDs, assign roles, and resolve login/access issues
  

• Oversee asset creation and maintenance, including bulk uploads and template support
  

• Assist customers with kit ordering, troubleshoot order issues, and escalate unresolved invoicing problems
  

• Respond to customer inquiries about orders, sample submissions, labels, and shipping instructions
  

• Forward oil analysis interpretation questions to the appropriate technical resource ensuring the customer receives answers
  

• Deliver periodic customer training sessions on MLA portal navigation and oil analysis basics
  

• Maintain clear communication logs and ensure customer issues are resolved or escalated appropriately
  

• Coordinate closely with the Technical Help Desk for technical support and escalate as needed
  

• Ensure all deliverables are met within defined KPI timelines
  

• Leverage independence in your workday to prioritize tasks, projects, and initiatives.
  

What Will You Need to Succeed?

• Strong organizational and administrative skills, with attention to detail
  

• Ability to manage multiple accounts, assets, and user profiles efficiently
  

• Excellent communication skills for customer interaction and issue resolution
  

• Proficiency in using web-based portals and tools for account and order management
  

• Problem-solving mindset for troubleshooting and escalating issues appropriately
  

• Experience delivering training or "how-to" guidance to customers
  

• Ability to collaborate effectively with cross-functional teams (Sales, Customer Service, Technical Help Desk)
  

• Customer-focused attitude with a commitment to timely and accurate service delivery
  

• Excellent time management skills, with proven ability to meet deadlines and maintain urgency
  

• Familiarity with lubricants, oil analysis, or technical support environments is a plus
  

• Proficient in Excel, Outlook, Salesforce and other sales tools
  

• Professional written and verbal communication skills.
  

• Constantly strive to improve, proactively seeking coaching and guidance from peers and managers.
  

• The desire and ability to learn on the fly, think creatively, and maintain urgency.
  

• An innovative mind always willing and able to contribute creative solutions to problems as they arise.
  

• Team player / collaborative operating style.
  

• Ability to act with integrity, professionalism, and confidentiality
  

What We Offer:

In our commitment to our "We Care" value, we believe in providing employees with valuable mental and physical well-being benefits including:

• Structured learning and career development programs
  

• Mental health program
  

• Generous Paid Time Off policy
  

• Paid medical leave
  

• Child/Dependent care reimbursement
  

• Education reimbursement
  

• 401k match, hardship loan program, access to financial wellness advisor
  

• Comprehensive healthcare coverage including medical, dental, and vision
  

Compensation Range: $50,000.00 - $55,000.00

The hourly pay for this position is $24.04. This pay structure may also include a variable bonus component of $5,000.00 annually. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.

MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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