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About the job Remote Call Center
Remote Call Center needs 2+ years experience
Remote Call Center requires:
- Salesforce
- Optifacts
- Lab systems
- Provide quality customer service by answering inbound and outbound customer calls and/or emails and chat, prioritizing and responding to customer questions/concerns, entering orders and/or rework orders, answering optical related technical questions
- Ability to cross train in various areas within the Customer Service group to include inbound and outbound calls, proactive notifications,
- Prioritize and solve complex customer issues and concerns by troubleshooting and analyzing.