Corporate Dispatch 2nd SHIFT
1 week ago
SPATCO Energy Solutions has been an industry leader in providing energy solutions since 1935. We are here to provide the best energy solutions to our customers. We are built on service. From the ground up, our construction and installation teams build fueling and charging stations in the retail, commercial, industrial and government sectors. Our service and field teams not only perform routine and heavy maintenance but they also ensure environmental compliance is met in each state.
We are unique in that we provide everything a customer may need for their fueling & charging needs. In addition to construction and service, we also provide our customers with equipment, parts and expertise and the support to find the right solution to meet their needs. We are able to achieve this success due to our in-house, on the job training programs.
If you want to be part of a great team with endless possibilities for growth you've found your next career at SPATCO.
SPATCO is looking for an energetic Service Dispatcher to join our team. This person will be responsible for maintaining the Service Technicians daily schedules and dispatches the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain client data base with current information. Clear and concise communication with department managers, employees, clients, including keeping customer appraised as to company schedule and requested lead-times.
Essential Functions:
• Dispatch service vehicles to appropriate locations according to customer requests, specifications, or needs.
• Enter service calls into SAP and Job track.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service.
• Relay work orders, messages, and information to or from field personnel and branch management.
• Monitor service personnel in order to accurately coordinate service and schedules.
• Assist in processing and billing of service invoices.
Experience, Competencies and Education
• Previous Office and/or Dispatch Experience Preferred
• Must be dependable and detailed oriented
• Customer Service experience: Must have knowledge of providing excellent customer service.
• Strong communication: Must have the ability to listen and speak plainly and communicate effectively.
• Able to multitask and perform a variety of tasks effectively.
• Problem solving skills - must be able to prioritize the most important situations, evaluate and resolve issues in an efficient matter.
• Work under time constraints efficiently and have the ability to work well with others.
• Follow all company procedures.
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