Technical Support Analyst
1 week ago
At Rain, we're rebuilding the global financial pipes money flows through. Our infrastructure makes stablecoins usable in the real world by powering credit card transactions, cross-border payments, B2B purchases, remittances, and more. We partner with fintechs, neobanks, and institutions to help them launch solutions that are global, inclusive, and efficient. If you're curious, bold, and excited to help shape a borderless financial system, we'd love to talk.
Our Ethos
Operating at the epicenter of stablecoin innovation means moving fast and thinking globally. Our team reflects the diverse, international audiences we serve. We hire people who stay agile as the tide ebbs and flows, fix what's broken without waiting, chase trends before they peak, and remember to have fun through it all.
We're looking for Technical Support Analysts to help us deliver exceptional support for Rain's platform and integrations. You'll troubleshoot complex issues, assist internal and external partners, and ensure that our infrastructure and user experience remain seamless and reliable.
What You'll Do
- Investigate and resolve advanced customer and partner issues related to Rain's systems, APIs, and integrations.
- Analyze logs, dashboards, and transaction data to identify root causes and escalate issues when needed.
- Collaborate closely with Product, Engineering, and Compliance to resolve technical incidents.
- Maintain accurate documentation and create troubleshooting guides for recurring issues.
- Track trends and suggest improvements to prevent future issues.
- Support new feature testing, integrations, and platform updates as needed.
- Ensure all tickets and incidents meet internal SLAs and quality standards.
- 3+ years of experience in technical support or product operations, ideally in fintech, SaaS, or payments.
- Strong analytical and problem-solving skills with a detail-oriented approach.
- Familiarity with APIs, data analysis, and debugging workflows.
- Experience using tools such as Zendesk, Jira, Notion, or SQL-based systems.
- Clear communication skills with the ability to translate technical information for non-technical users.
- Ability to prioritize effectively and manage multiple complex cases at once.
- A collaborative mindset and a passion for continuous learning.
- Work at the intersection of technology and finance, solving real-world problems with global impact.
- Join a team of smart, driven operators building the future of payments infrastructure.
- Flexible, fully remote environment with opportunities for growth.
- Be part of a company shaping how stablecoins are used worldwide.
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