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Dispatcher - HVAC Services - Houston, TX
2 weeks ago
We are a trusted name in heating and air conditioning installation, maintenance, and repair, part of a franchise with over 200 locations across the U.S. and Canada. We take pride in delivering top-tier service with integrity, respect, and a customer-first mindset. Currently, we are seeking a dynamic and driven Dispatcher to lead our team, ensure operational excellence, and uphold their commitment to exceptional customer service.
Position Summary
As the Dispatcher you will be the central hub of daily operations, overseeing customer service, dispatching, team leadership, and business performance. You'll play a critical role in maintaining a positive team culture, ensuring customer satisfaction, and driving business growth.
Essential Duties and Responsibilities
- Team Leadership & Management
- Foster a positive, accountable, and collaborative team environment.
- Manage personnel functions including scheduling, performance reviews, and conflict resolution.
- Customer Service & Dispatch
- Handle incoming service requests and customer inquiries with professionalism and courtesy.
- Schedule and dispatch technicians for service, maintenance, and sales calls.
- Resolve customer complaints and ensure a high level of satisfaction.
- Business Operations
- Oversee office operations, including workflow, and administrative tasks.
- Monitor and improve processes to ensure efficiency, profitability, and growth.
- Collaborate with the owner to meet sales goals and manage key accounts.
- Quality Control & Reporting
- Ensure jobs are completed on time and to high standards.
- Track key performance indicators such as return rates, crew retention, and customer satisfaction.
- Utilize company software (Service Titan) and systems to manage operations and reporting
- Strong leadership and team-building skills.
- Excellent communication, organizational, and problem-solving abilities.
- Proficiency in Microsoft Office and general computer systems Service Titan a plus.
- Detail-oriented with strong data entry and administrative skills.
- Proven experience in operations, dispatch, or customer service management (HVAC or service industry preferred).
- Preferably some experience with AR/AP
