Customer Service

23 hours ago

Chula Vista, CA, United States W&O, a Vytl Company Full time

Join to apply for the Customer Service & Fulfillment Specialist I role at W&O, a Vytl Company.

The Customer Service & Fulfillment Specialist I is the key point of contact in managing the customer relationship throughout the order management and fulfillment process. They proactively communicate order status and expectations, and actively resolve customer technical and logistical issues. The Specialist reviews incoming purchase orders and customer email communication in detail to facilitate resolution, either by distributing to the appropriate department or taking ownership of the issue.

Responsibilities
  • Interpret and understand purchase order directions, including clarification and communication to the customer and internal departments when necessary.
  • Serve as key point of contact in managing the customer relationship throughout the order management and fulfillment process.
  • Navigate a shared email box and customer portals to find requests for quotes and enter new RFQs in D365.
  • Find and download purchase orders from the shared email box and customer portals.
  • Distribute and/or respond to customer communications promptly, courteously, and professionally.
  • Acknowledge receipt of purchase orders within customer portals as necessary.
  • Assist with changes or updates to sales orders and purchase orders.
  • Engage necessary resources to resolve order fulfillment issues when they arise.
  • Follow the order fulfillment process for product availability and production determination.
  • Demonstrate superior customer service through written and verbal communication in a professional manner.
  • Interact with all levels of department representatives, both internally and externally.
  • Proactively communicate status and order expectations to customers.
  • Reactively resolve any customer logistical issues.
  • Respond to customers through prompt follow?up to order needs, inquiries, and issues.
  • Assist sales and service departments with questions.
  • Assist customers with order acknowledgements, status, and questions.
Positional Requirements & Qualifications
Education & Experience
  • High School diploma or College degree (preferred).
  • Experience in customer service or an administrative role addressing business processes and customer needs within customer service and order fulfillment processes (preferred).
  • D365 experience preferred but not required.
Skills & Abilities
  • Strong attention to detail and commitment to process accuracy and flawless execution.
  • Excellent communication and collaboration skills across departments.
  • Problem?solving mindset and ability to navigate complex customer situations calmly and effectively.
  • Customer?focused attitude with service recovery experience.
  • Highly organized and self?directed learner.
  • Effective time management and detail oriented.
  • Must be able to travel and maintain a clear driving record in accordance with Vytl driving guidelines.
  • Clear background check and drug/alcohol screening required.
Essential Physical Functions
  • Lifting up to 25 pounds.
  • Bending, stooping, and the ability to stand for extended periods of time.
  • Must be able to travel and maintain a clear driving record in accordance with company driving guidelines.

Referrals increase your chances of interviewing at W&O, a Vytl Company by 2x.

Seniority level

Entry level

Employment type

Full?time

Job function

Other

Industries

Maritime Transportation

This job description is intended to describe the general nature and level of the work being performed. This is not an exhaustive list of all duties and responsibilities. The company reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

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