Bilingual Customer Service Representative

5 days ago

Irving, TX, United States Staffing Now Full time

SNI Companies has partnered with a reputable financial services company in Irving, TX that is seeking a Bilingual Customer Service Advisor to join their team. This opportunity is ideal for someone interested in a role that combines both sales and customer service skills.

This is a hybrid opportunity, 80% remote, 20% in office. Candidates will be required to complete training on-site.

Responsibilities:

  • Following established procedures and guidelines answering a wide variety of inbound calls from new and existing customers with the highest degree of courtesy and professionalism
  • Listens attentively to customer needs and concerns; demonstrates empathy while maximizing opportunity to build rapport with the customer.
  • Recognizes and creates potential sales opportunities that support the sales team
  • Consistently meets established call handling and lead generation metrics.
  • Builds and maintains effective internal working relationships and supports team in meeting company goals.

Job Qualifications:

  • 5 years plus previous sales experience in a warranty or insurance company environment
  • Must be able to demonstrate proper skill handling of customers, claims and payable processes, and the generation of sales opportunities.
  • Superior communication skills and phone presence. Bi-lingual skills required.
  • Strong negotiation and conflict resolution
  • Able to meet Key Performance Goals on a daily, weekly and monthly basis
  • Results oriented, and ability to multi-task and successfully work in a fast-paced, self-directed environment.
  • Ability to work independently and as part of a team.

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