Customer Service Rep

Overview

Central Maine Food Services is seeking a Full-Time (32 hours per week) Customer Service Representative for the Team

This is a benefit-eligible position.

CMH offers a robust benefits package that includes:

• Robust Paid Time Off (PTO) program
• Medical plan with enhanced Tier 1 benefits provided within the CMH system.
• Dental plan
• Vision plan
• Health Savings Account (HSA)
• Basic Life insurance at no cost
• Supplemental Life insurance
• Long-term disability insurance
• 401(k) or 403(b) retirement savings plans
• Tuition IO partnership for student loan repayment assistance and tuition assistance
• Family Leave Program for Parental Leaves
• Comprehensive Wellness Program

If you are passionate about making a difference and are looking for your next great career opportunity, we look forward to reviewing your application

Responsibilities

Position Summary:

The Customer Service Specialist may work in either a Food or Facilities operation. Their main function is to handle customer service interactions through either face-to-face, email, or telephone communications. The Customer Support Specialist may also be required to record and document various interactions for management follow-up. The general responsibilities of the position include those listed below, but Central Maine Healthcare may identify other responsibilities of the position.

Essential Duties:

• Handles customer service inquiries and problems via the telephone, recording recurring problem
• Provides immediate assistance to customers as requested.
• Maintains a method to document, track and research customer input.
• Shares recurrent problems identified by customer input.
• Reviews statistics and trends with appropriate personnel.
• Identifies needs and makes recommendations for quality improvement that creates perceived value to
customers.
• May respond to email inquiries.
• May send written communications in response to customer comment forms
• Complies with all Central Maine Healthcare, HACCP/OSHA, and/ or local policies and procedures
related to all assigned work.
• Follow and uphold HIPAA-applicable rules and processes to protect and secure Protected Health
Information (PHI)
• Reports all accidents and injuries in a timely manner.
• Complies with all company safety and risk management policies and procedures
• Participates in regular safety meetings, safety training, and hazard assessments.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Qualifications

Education and Experience:

• High School diploma, GED, or equivalent experience preferred

Knowledge, Skills and Abilities:

• Presents self in a highly professional manner to others and understands that honesty and ethics are
essential.
• Ability to maintain a positive attitude.
• Ability to communicate with co-workers and other departments with professionalism and respect.
• Maintains a professional relationship with all coworkers, vendor representatives, supervisors,
managers, customers, and client representatives.
• Must have basic phone and computer skills (email, texting, etc.). License/Qualifications.
• Willingness to be open to learning and growing.
• Maturity of judgment and behavior.
• Maintains high standards for work areas and appearance.
• Maintains a positive attitude.
• Ability to work a flexible schedule is helpful.
• Must comply with any dress code requirements.
• Must be able to work nights, weekends and some holidays.
• Attends work and shows up for scheduled shift on time with satisfactory regularity.
• Ability to engage patients and team members utilizing the CMH Experience Standards

i. I am creating a warming, caring, and non-judgmental environment
ii. I am actively listening and seeking information
iii. I am honest, truthful, and consistent
iv. I am respectful, treating all individuals with dignity and empathy
v. I am serving as a role model, taking both initiative and ownership when appropriate
vi. I am working collaboratively and demonstrating teamwork
vii. I am resilient and adapt to change in positive ways.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

CMH actively promotes diversity in its workforce at all levels of the organization. We strive to create and maintain a setting where we celebrate cultural and other differences and consider them strengths of the organization. CMH is an equal opportunity workforce and no one shall discriminate against any individual with regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, genetic information or veteran status with respect to any offer, or term or condition, of employment. We make reasonable accommodations to the known physical and mental limitations of qualified individuals with disabilities.

---