Client Care Worker/Resident Assistant

3 days ago

Bronx, NY, United States Volunteers of America-Greater New York Full time

Volunteers of America-Greater New York (VOA-Greater New York) is an anti-poverty organization working to end homelessness in the New York area by 2050. We operate over 60 programs across New York City, Northern New Jersey and Westchester County including emergency, transitional and permanent housing. Our services extend to families experiencing homelessness, survivors of domestic violence, people living with HIV/AIDS, veterans, youth aging out of foster care, adults with behavioral health or substance use needs, and others in need, including a special education preschool program.

We are in search of new talent in the following position...

Position: Client Care Worker/Resident Assistant

The Resident Assistant answers telephone calls and takes messages for staff, receives and assists visitors, aids residents, and controls front door access.


East Clarke Place Senior Residence program supports seniors who are chronically homeless who will also benefit from a comprehensive range of supportive services. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/east-clarke-place

Location: Bronx, NY 10452

Minimum Qualifications:

  • Associate's degree or high school diploma or GED with relevant experience.
  • Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
  • Must be able to perform diverse tasks with ease and maintain confidentiality.
  • F-80 certificate required within 90 days of hire.

Client Care Worker/Resident Assistant Principal Responsibilities:

  1. Oversee the client's daily activities. Monitor and observe the client's rights and client adherence to program rules and routines.
  2. Greet all visitors; assist them directly or announce their arrival to staff or residents.
  3. Ensure that all clients guest sign in and out as required.
  4. Follow assigned procedures in emergency situations including crisis intervention and de-escalation. Report all client related incidents to the program director and assigned case manager. Complete Incident Reports as outlined by the Program Manual.
  5. Conduct rounds at residence as assigned.
  6. Confirm the arrival of scheduled home health aides and visiting nurse. Follow up if the visit is not completed and reschedule.
  7. Provide summaries of client interactions and assistance to the assigned case manager.
  8. Facilitate onsite wellness events as assigned by Wellness Coordinator to include completion of group note and sign in sheet.
  9. Work with assigned ESSHI tenant on skill building identified on individualized service plan such as computer literacy, kitchen and cooking safety, healthy eating and meal preparation. Resident Aide will document training and skills building provided to the tenant and submit summary to assigned case manager.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more

Please note: Benefits for part-time employees may vary.

To learn more about VOA-Greater New York, copy and paste this link into a browser: https://www.voa-gny.org/about

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today

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