Front Desk Agent

13 hours ago

Peabody, MA, United States Spire Hospitality Full time
Description

Centrally located on Boston's North Shore, our hotel is perfectly situated near Salem, Gloucester, Rockport, and Cape Ann. Stay with us to visit the Salem Witch Museum, House of Seven Gables, or all of the culture and charm that the city of Boston offers Our Ithaki Restaurant is sure to delight and is a favorite of locals. 183 Rooms, 10,000 sq. ft. event space, Ithaki Modern Mediterranean Restaurant.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.


We offer a comprehensive part-time benefits package consisting of EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre-paid legal support, flexible spending accounts, life, critical accident or illness, short- & long-term disability, wellness programs, wonderful hotel discounts and much more.

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.


Essential Job Functions:

* Deliver unparalleled service, courtesy, and care to our guests
* Respond promptly and effectively to guest questions and requests
* Streamline the check-in and check-out process for guests
* Answer incoming phone calls with promptness and professionalism
* Excel at multitasking in a dynamic environment
* Resolve guest concerns with attentive service recovery

Hotel Specific:

  • Rate of Pay: $17.50 per hour
  • 2-3 shifts per week
  • Seeking open availability

Physical Demands:
* Ability to lift, carry, push or pull 10 lbs
* Primarily standing for majority of shift

Qualifications:

  • High school diploma or its equivalent
  • One year of Front Desk experience in hotels preferred
  • One year of experience working in customers service or a guest-facing role required
  • Full understanding and comfort working on a computer with MS Suite-Outlook, Word, Excel
  • Previous experience with hotel PMS systems a plus


Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans

Qualifications
Experience 1 years: Hotel Front Desk (preferred)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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