Project Manager

Job Description

Fairfield County MSP is searching for a Project Manager who will be responsible for managing the daily aspects of assigned IT projects for both clients and internally. From initial consultation and planning through to execution and final delivery. This role ensures projects are delivered on time, on budget and meet high quality standards. The Project Manager will maintain strong client relationships and manage internal and external resources. The Project manager will possess strong organizational, communication, and problem-solving skills, with a solid understanding of IT infrastructure and project management methodologies.

Job Function:
Plan, execute, and finalize IT projects for clients according to strict deadlines and
within budget. This includes setting project goals, managing detailed project plans,
and defining clear deliverables.
Manage process for new client onboarding and work with service delivery to ensure
a smooth transition.
Serve as the primary point of contact for clients during project implementation.
Manage client expectations, provide regular status updates, and translate complex
technical information into clear, non-technical language.
Work as a liaison between the technical team and clients. Coordinate internal
technical staff, external vendors, and other resources to ensure projects are
properly staffed and tasks are completed on schedule.
Adhering to project scope, goals, and deliverables. Track project budgets, identify
changes to the scope, and manage costs throughout the project lifecycle to include
change orders.
Identify and analyze potential project risks and develop strategies to mitigate or
manage them. Address and resolve project issues in a timely and effective manner.
Create and maintain comprehensive project documentation, including project plan
status reports, and client sign-offs. Provide regular reports on project progress to
management.
Ensure quality assurance checks of all projects.
Conduct post-project meetings and evaluations to continually improve future
processes and project success.
Contribute to the development and streamlining of internal project management
procedures
Maintain high level of client satisfaction.
Work in a team and communicate effectively.
Business awareness: specific knowledge of the customer and how IT relates to their
business strategy and goals.
Regularly document processes and procedures related to duties and
responsibilities.
Responsible for entering all work, time and expenses in ConnectWise as they occur.
Maintain certifications required for position

Qualifications, Education and Experience:
Strong organizational and project management skills with excellent attention to
detail.
Interpersonal skills: such as telephony skills, communication skills, active
listening and customer-care.
Ability to multi-task and adapt to changes quickly.
Ability to de-escalate situations
Exceptional time management abilities and a proven track record of meeting
deadlines.
3+ years of experience in an IT project management role, preferably within an MSP
environment.
Demonstrated experience managing a variety of IT projects, such as: Cloud
migrations (e.g., Microsoft 365, Azure), Network infrastructure implementations
(e.g., firewalls, switching, Wi-Fi), New client onboarding
Strong knowledge of IT infrastructure, including servers, networking, cloud
platforms (e.g., Azure), and Microsoft 365.
Proficiency with project management software (e.g., ConnectWise)
Strong leadership, negotiation, and conflict resolution skills.
A customer-focused and professional attitude for building strong client
relationships
Self-motivated with the ability to work in a fast-moving environment.

Opening Doors to Incredible Opportunities:
For over two decades, Capstone has been working with elite organizations from Fortune 500s to start-ups in some of the most competitive market sectors. Because of our deep connections, we're able to match you with the most relevant and prestigious career opportunities available - whether you're an executive or manager, we'll help you reach your professional goals.

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Equal Opportunity Employer:
Capstone provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We celebrate diversity and are committed to creating an inclusive environment for all employees. Capstone will provide reasonable accommodations for people with disabilities in all parts of the hiring and employment process.

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