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Associate Service Center Representative
2 weeks ago
Job Location
Safety Insurance Main Office - Boston, MA
Salary Range
$50000.00 - $57000.00 Salary
Description
Safety Insurance is proud to be one of the leading property and casualty insurance providers in Massachusetts. We are committed to supporting independent agents and their customers through our unwavering dedication to excellence. Our success is built on a simple philosophy: deliver the highest quality insurance products at competitive rates while providing exceptional service at every step.
At Safety Insurance, we don't just offer jobs - we offer careers that are challenging, fulfilling, and designed to grow with you.
Our people are our greatest asset. A diverse workforce makes us stronger, more innovative, and better equipped to serve our customers. At Safety, we empower our employees to be their best by fostering an inclusive environment and offering resources that support their careers, education, and families. We also understand the importance of work-life balance. That's why we offer hybrid work options, flexible schedules, and a 37.5-hour workweek. Conveniently located in the heart of Boston's financial district, our downtown office is a positive space where employees can stay connected to both each other and the pulse of the city.
Safety's benefits go beyond the basics. In addition to competitive salaries, our comprehensive benefits package includes:
- 3 weeks accrued paid time off + 11paid holidays per year
- Health insurance (medical, dental, vision)
- Annual 401(k) Employer Contribution (up to 8% of your base salary)
- 100% tuition reimbursement
- Free on-site fitness center
- Complimentary coffee and breakfast service
- Hybrid work schedules
- Working Advantage Discount Program
- Employee Assistance Program
- ...and much more
About The Position:
The Safety Service Center works with, and supports the business needs of, a select group of our independent agency partners. Service Center staff are experts of Safety's Personal Lines products and work on behalf of our agents to provide customers with a positive service experience.
Tasks include: Speaking directly with insureds, dealers, banks, and other interested parties via phone, email, or other methods of communication. Educating insureds on coverages and advising what limits will best fit their individual needs or notifying of gaps in coverage. Reviewing policies for best pricing with the goal of policy and customer retention.
The successful candidate for this position is a critical thinker that possesses excellent customer service, communication, and problem-solving skills, is detail oriented, and can work both independently and as a part of a team. Time management and organization skills are necessary to manage priorities in a fast-paced environment.
This role is responsible for responding to inquiries and resolving issues from insureds, agents, banks, etc., in accordance with Company policies and procedures within their authority regarding policy guidelines, billing, claims, and basic underwriting from policyholders. Resolves all other inquiries through transfer or interaction with other Safety departments.
Responsibilities:
- Handleincoming calls, emails, and other inquiries, from our Service Center assigned agency customers, banks, dealers, etc.
- Interactwith other Safety departments as needed to provide customers with most efficient and effective service possible with a goal of one call resolution
- Assesscustomer needs to advise on appropriate coverages and endorsements
- Process policy changes and answer customer inquiries within established timeframes and SLAs.
- Performother activities as required and easily adapts to new or changing processes and priorities.
Qualifications:
- Bachelor's Degree required
- Superior customer service skills required
- MA, NH, and ME Producer P&C License must be obtained within 6 months of hire date
