Information Technology Support Technician
1 week ago
IT Support Technician
Decatur, Illinois - Full Time | 7:00 a.m. - 3:30 p.m. | 100% In-Office
About IBEW-NECA Benefits Administration Association:
IBEW-NECA is an employee benefits administration office providing high quality services to the 33,000 individuals we serve. Located in Decatur, Illinois, the Association administers the NECA-IBEW Welfare Trust Fund (Welfare Trust Fund), the NECA-IBEW Pension Trust Fund (Pension Trust Fund), and the IBEW-NECA Conduit 401(k) Plan (401(k) Plan) jointly with the International Brotherhood of Electrical Workers (IBEW) and the National Electrical Contractors Association (NECA). The Welfare Trust Fund provides health care (health insurance) benefits to plan participants. The Pension Trust Fund provides pension (retirement) benefits to plan participants. The 401(k) Plan provides 401(k) defined contribution pension benefits to plan participants. The Association has about 40 employees who administer customer service, claims, employer reporting and contribution remittances, health care and pension benefits, among various other services.
IBEW-NECA is an organization that upholds the highest values of professionalism and service orientation to its members. Our core values are to provide best-in-class service to participants; exhibit a positive approach and attitude; hold oneself accountable for accomplishing goals; contribute to an equitable workplace; treat colleagues and participants with respect; and strive to achieve excellence in productivity.
NECA-IBEW is a drug-free environment.
Job Summary
We are seeking an IT Support Technician to provide technical support for approximately 40 employees. This role is responsible for troubleshooting issues related to hardware, software, network connectivity, and password management. The technician will also assist employees and fund participants with account access, manage file transfers, and support the IT Manager with additional tasks as needed.
Essential Functions
- Run reports and securely send files to business partners using SFTP (50%)
- Provide support for computers, printers, phones, faxes, and other office hardware (20%)
- Assist employees and participants with password resets and account changes (15%)
- Partner with the IT Manager on projects and day-to-day operations (10%)
- Test and introduce new hardware and software solutions (5%)
Skills and Qualifications
- Experience installing software and setting up new computer workstations
- Proficiency troubleshooting network, software, and printing issues
- Ability to diagnose and repair hardware problems on desktops and laptops
- High proficiency with Microsoft Excel; working knowledge of other Microsoft Office Suite applications (Word, Outlook)
- Knowledge of Windows operating systems (Windows 7, 10, 11, Server 2008, Server 2012)
- Strong customer service skills; prior help desk experience preferred
- Experience with Basys, Highland Onbase, and other fund administration systems is preferred but not required
- Associate's degree in Information Technology or a related field is preferred but not required
- Strong work ethic and time management skills are essential for success in this role
- Physical Demands: Standard office environment with some unique physical demands, including setting up meeting spaces. Must be able to stand on a stool or ladder and lift boxes of files, as necessary.
Salary & Benefits
- Employment Type: Full-Time, Salaried, Exempt
- Salary Range: $45,000 - $55,000 annually, commensurate with experience
- Comprehensive health, dental, and vision insurance
- 401(k) plan with employer matching
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