Intake Specialist

6 days ago

Chesapeake, VA, United States ForKids Full time

The Intake Specialist I is responsible for conducting initial telephone screenings with callers seeking agency assistance, providing agency information, handling requests for shelter, conducting intake assessments, and connecting callers with the appropriate internal or external resources. Assures that data collected from callers is thoroughly and accurately reported in a timely manner according to established standards and deadlines.

RESPONSIBILITIES

Call Center:

  • Screen all requests for shelter or assistance, conducting standardized assessment with callers.
  • Provide information and referral to other organizations or community resources as appropriate. Collaborate with other organizations for services as needed for callers.
  • Determine shelter placements according to presented need and established prioritization protocols based on housing status and vulnerability.
  • Consistently complete all screening forms, Client Point documents, monthly grant reports and other required documentation in a timely and accurate manner.
  • Attend staff meetings and in-service training as needed or necessary.
  • Establish a good working relationship with other public and private agencies/services, and interface collaboratively.
  • Other duties as assigned.
Customer Service:
  • Provide service to internal and external customers according to standards as outlined in ForKids Customer CARE Manual.
Financial Management:
  • Use agency resources (financial and non-financial) prudently.
  • Acknowledge and follow financial policies of the agency.
Grants Data Management:
  • Accurately complete all required data reporting in accordance with established guidelines.
  • Participate in all scheduled data collection trainings.
Community Engagement:
  • Participate in development and fundraising activities as needed and requested (ex: meeting with donors, providing tours, attending fundraising events).
  • Regularly engage, support and collaborate with volunteers to provide a meaningful experience.
Education and Experience: Bachelors degree from an accredited four-year college or university with a degree in social work, human services, or associated field is preferred but not required. Must have a minimum of one year of crisis counseling and/or homeless shelter or other relevant work experience. Call center/hotline experience preferred.

Essential Functions, Knowledge, Skills and Abilities:
  • Considerable knowledge of social, economic and health problems as they related to homeless families.
  • Ability to be objective and calm in a stressful environment.
  • Knowledge of community and social agencies and resources.
  • Ability to communicate effectively, verbally and in writing.
  • Ability to work with a diverse population.
  • Ability to make sound judgments within the framework of existing policies and procedures.
  • Knowledge of the use of office phone systems, personal computers and standard office software.
  • Ability to accurately track and report data.
  • Ability to establish and maintain effective working relationships with consumers, co-workers and with representatives of other agencies and programs.
  • Ability to work regular evening hours as scheduled.

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