Rooms Controller

6 days ago

LauderdalebytheSea, FL, United States Coury Hospitality Full time
Why Work at Plunge Beach Resort?

Plunge Beach Resort in Lauderdale-By-The-Sea is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it's the perfect place to grow your hospitality career while embracing the beach life.

Job Title: Rooms Controller

Department: Rooms/Front Office

Reports To: Front Desk Manager

Job Summary:

The Rooms Controller is responsible for managing the resort's direct phone system and communication within departments. This role solves all reservations changes/amendments, works closely with Front desk, Housekeeping and Engineering to ensure proper and efficient operations. The Front Desk Curator overall coordinates with various resort departments to ensure seamless guest service and communication flow.

Key Responsibilities:
• Respond to guest calls/ inquiries, reservations email, third party extranets, Quore and Canary
• Contact guests whose cards have declined payment 72hrs before arrival or immediately for advance purchase bookings
• Assign rooms as new reservations come in and create Day Use reservations as they are received
• Remind guests about the activity of the day or any new activation of the day
• Follow up on special requests from guests
• Rush rooms with HSK and ENG by follow up with both departments
• VIP rooms with HSK and ENG, and follow up with both departments
• Coordinate with Front Desk, Housekeeping and Engineering to dispatch service requests efficiently
• Handle emergency communications per resort protocols
• Maintain accurate logs of calls, messages, guest requests and incidents
• Maintain confidentiality and security of guests and resort information
• Provide courteous and efficient service that aligns with the resort's guest service standard
• Ensure compliance with hotel policies and procedures related to room allocation
• Call guests in queue who are on property waiting to be checked in once a room is available
• Support Front Desk team as required during high- volume periods

. Ensure that the next day's arrivals are checked by honoring special requests as much as possible

. Maintain effective communication with all hotel departments to ensure smooth daily operations.

Qualifications:
• High school diploma or equivalent; Hospitality degree preferred.
• 2+ years of experience in front office, reservations, or rooms control in a hotel environment.
• Proficiency in hotel PMS systems (e.g. Opera, OnQ, or similar).
• Strong organizational skills and attention to detail.
• Excellent communication and problem-solving abilities.
• Ability to work in a fast-paced environment and handle pressure situations.

. Flexible schedule especially PM shifts, including weekends, holidays, and shifts as needed.

Working Conditions:
• Primarily indoor, office-based work environment within the resort.

  • Front Desk Curator

    1 week ago

    Lauderdale-by-the-Sea, FL, United States Coury Hospitality Full time

    Why Work at Plunge Beach Resort? Plunge Beach Resort in Fort Lauderdale is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it's the perfect place to...

  • Front Desk Curator

    7 days ago

    Lauderdale-by-the-Sea, FL, United States Coury Hospitality Full time

    Why Work at Plunge Beach Resort? Plunge Beach Resort in Fort Lauderdale is a laid-back, beachfront workplace with a fun, creative vibe. Just steps from the ocean, it offers a refreshing setting where curators enjoy a relaxed, supportive environment and genuine guest connections. With its retro-meets-modern style and tight-knit crew, it's the perfect place to...

  • Rooms Controller

    2 weeks ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff....

  • Rooms Controller

    24 hours ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets. Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff....

  • Rooms Operations Manager

    7 days ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures....

  • Rooms Operations Manager

    5 days ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures....

  • Rooms Operations Manager

    7 days ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures....

  • Rooms Operations Manager

    20 hours ago

    Fort Lauderdale, FL, United States Marriott International Inc Full time

    Job DescriptionJOB SUMMARY Assists in managing the execution of all operations in the rooms area departments (e.g.,Front Office, Engineering/Maintenance, Housekeeping) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Monitors compliance with standards and procedures....

  • Emergency Room Tech.

    6 days ago

    Fort Lauderdale, FL, United States Nicklaus Children's Health System Full time

    Description This position is located in Broward Health Medical CenterJob Summary The Emergency Room Technician works under the supervision of the Nurse Director and/or Manager and is responsible for the care of patients and assists with patient care as directed by the Registered Nurse. Accountable for patient care, which incorporates clinical and clerical...

  • Emergency Room Tech.

    6 days ago

    Fort Lauderdale, FL, United States Nicklaus Children's Health System Full time

    Description This position is located in Coral Springs, Fl.Job Summary The Emergency Room Technician works under the supervision of the Nurse Director and/or Manager and is responsible for the care of patients and assists with patient care as directed by the Registered Nurse. Accountable for patient care, which incorporates clinical and clerical tasks,...