Preconstruction & Client Experience Manager

1 week ago

Greenville, SC, United States ProLogic HR Full time
Preconstruction & Client Experience Manager

Addison Homes | Greenville, SC

About Us:

Addison Homes is a premier home builder based in Greenville, SC, known for delivering high-performance, energy-efficient homes with a commitment to sustainability and exceptional client service. We are seeking a proactive, detail-oriented Administrative Assistant to join our team and support operations across client relations, construction scheduling, and office coordination.

Position Summary

The Preconstruction & Client Experience Manager plays a pivotal role in connecting efficient operations, communication, and client satisfaction. This individual ensures that every client experiences a smooth, organized, and transparent journey from initial inquiry through construction start. The role blends operational excellence, calendar and workflow management, and proactive client communication within Addison Homes' systems-driven culture.

Success in this position requires a genuine appreciation for well-defined systems and a commitment to maintaining, improving, and documenting those systems to keep them current and effective as the company grows.

Top 3 Key Performance Areas

1. Calendar and Workflow Mastery

Own and coordinate the preconstruction calendar and associated workflows for the Owner, Construction Manager, Estimator, and Clients. Maintain scheduling across estimating, design, selections, and permitting milestones. Anticipate and resolve conflicts, prepare weekly coordination updates, and ensure that each project progresses smoothly from intake to construction start.

Core outcomes: clear visibility of project timelines, reduced bottlenecks, and proactive management of deadlines.

2. Communication and Client Experience Management

Serve as the central communication hub for clients, prospects, and warranty customers. Manage inbound and outbound communication through CRM and project management systems, ensuring prompt, professional responses and consistent messaging. Proactively guide clients through the preconstruction process-setting expectations, sharing updates, and maintaining confidence in Addison Homes' process.

Core outcomes: timely client updates, unified communication tone, and high client satisfaction.

3. Selections and Product Database Management

Maintain and organize the company's selections database and physical sample library. Coordinate with vendors and trade partners to keep offerings current, verify discontinued or substituted items, and update digital selections within the client portal. Collaborate with estimating to ensure accurate pricing and documentation for handoff to construction.

Core outcomes: accurate selections data, organized materials library, and streamlined estimating and construction readiness.

Ideal Candidate Profile
  • Highly organized and detail-oriented, able to manage multiple concurrent schedules and communications.
  • Strong interpersonal skills with professional written and verbal communication.
  • High proficiency with technology platforms such as Microsoft Outlook, Word, Excel, HubSpot, and Ressio.
  • A self-starter who thrives in a collaborative, process-oriented environment.
  • Values and actively contributes to the creation, documentation, and continual improvement of company systems.
  • Experience in residential construction, design, or client service preferred.
Qualifications:
  • 3+ years of administrative or operations support experience (construction, design, architecture, or real estate industry preferred)
  • Strong organizational and time management skills
  • Interest in systems and processes - Enjoys thinking about how things work together and finding ways to improve how tasks and workflows connect.
  • Excellent written and verbal communication skills
  • Proficiency with office software (Microsoft Suite)
  • Ability to manage multiple priorities and meet deadlines
  • Self-starter who takes initiative and works well independently and on a team
  • Spanish skills a plus

Work Schedule:

This is a full-time, in-office position located in Greenville, SC.

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