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Customer Service Representative

3 weeks ago

Grand Rapids, MI, United States Jessica Fitzgerald - State Farm Agent Full time
Benefits:
  • Bonus based on performance
  • Opportunity for advancement
  • Paid time off
  • Flexible schedule
  • 401(k)
As a Bilingual Sales Representative with Jessica Fitzgerald State Farm, you will play a key role in driving the growth of a successful insurance agency by delivering exceptional client experiences and identifying new sales opportunities. Your strong communication skills, attention to detail, and passion for helping others make you a perfect fit to build lasting client relationships and meet sales goals.

In this role, you will proactively engage with clients to understand their insurance needs, present tailored policy solutions, and close sales that protect and support the community members you serve. You will collaborate closely with agency team members to ensure seamless client service and capitalize on cross-selling opportunities.

We are eager to connect with motivated, customer-focused professionals who are eager to grow their careers in sales. High-performing, sales-driven candidates will find abundant opportunities for advancement within our agency.

Key Responsibilities:
  • Proactively generate and qualify leads through inbound and outbound communication.
  • Present and explain insurance products and policy options to prospective and existing clients.
  • Assist clients in selecting and purchasing insurance coverage tailored to their needs.
  • Build and maintain strong client relationships to foster retention and referrals.
  • Collaborate with team members to meet and exceed individual and agency sales targets.
  • Maintain accurate and up-to-date records of sales activities and client interactions.
Qualifications:
  • Bilingual in Spanish and English, with excellent verbal and written communication skills.
  • Strong interpersonal skills with a consultative sales approach.
  • Detail-oriented, highly organized, and able to manage multiple client accounts.
  • Previous sales or customer service experience preferred, especially in insurance or financial services.
  • Self-motivated with a results-driven mindset and a passion for helping clients.
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Grand Rapids, MI and help customers with their insurance and financial services needs, including:
  • Auto insurance
  • Home insurance
  • Life insurance
  • Retirement planning


State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.