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Patient Service Associate

2 weeks ago

Guilderland, NY, United States Albany Med Full time

Department/Unit:
EmUrgent Care - Guilderland

Work Shift:
Day (United States of America)

Salary Range:

Patient Service Associate, Guilderland
EmUrgentCare

Welcome to Albany Medical Center, providing excellent care to our community each day. We have an exciting opportunity for health care employees or entry level candidates looking to join our Front Office team as a Patient Service Associate.

An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team. This is a full-time position (36 hours/week) structured as three, convenient, 12-hour shifts. This is an onsite position at our Guilderland location, with some reimbursable travel required.

Position Summary:

  • Assist all patients that report to the front desk
  • Greet patients in a prompt, courteous and professional manner
  • Interact with a diverse patient population
  • Utilize the electronic medical record to maintain patient records via scanning or registration
  • Attend appointments, collect copayments, and other necessary information at time of check-in
  • Answer incoming phone calls and direct appropriately to team members
Qualifications
  • No experience required.
  • Excellent customer service skills preferred
  • Experience using an electronic health record and Microsoft Office a plus
Competitive Benefits and Perks:
  • Paid hands-on training
  • Opportunities for growth within the Albany Medical Center family
  • Paid Time Off
  • Tuition Reimbursement
  • AMC Pension Plan and 403B Retirement


Salary Range: $18.00/hr - $23.79/hr

Thank you for your interest in Albany Medical Center

Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.