Care Coordinator II-ICC

5 days ago

Springfield, MA, United States Behavioral Health Network Full time
Description

Behavioral Health Network (BHN) is the largest provider of behavioral health services in Western Massachusetts and was recognized by The Boston Globe as one of the Top 10 Employers in Massachusetts. We are also proud to be a Certified Great Place to Work. BHN is currently seeking a Care Coordinator II to join our Intensive Care Coordination (ICC) program, supporting youth with serious emotional and behavioral health needs and their families.
What We Offer
  • Comprehensive benefits including health, dental, vision, and retirement match
  • Generous paid time off and holidays
  • Career growth with one in three positions filled internally through promotions
  • Extensive training in Wraparound care, crisis planning, and youth behavioral health
  • A collaborative and mission-driven environment
  • Recognition as both a Certified Great Place to Work and one of Massachusetts' Top 10 Employers
What You'll Do

As a Care Coordinator II, you'll use your clinical expertise to conduct assessments, facilitate care planning, and guide a multidisciplinary team in providing intensive supports to youth and families. You'll play a central role in helping families access services, build stability, and achieve their goals.
  • Conduct initial and updated assessments, including CANS, CRAFFT, diagnostic assessments, and Serious Emotional Disturbance (SED) determinations
  • Convene and facilitate Care Planning Team (CPT) meetings to develop and update Individualized Care Plans (ICPs)
  • Work directly with youth and families to identify strengths, needs, and strategies for meeting their goals
  • Ensure Risk Management/Safety Plans are completed, reviewed, and updated as needed
  • Collaborate with state agencies, schools, primary care, and community providers
  • Coordinate services and ensure access to medically necessary supports
  • Prepare youth and families for transitions when goals are met and progress is sustained
  • Monitor caseload expectations, documentation, and service delivery to program standards
Who You Are
  • Master's degree in a Human Services-related field required (license-eligible)
  • CANS-MA certification required (or ability to obtain upon hire)
  • At least 3 years of experience providing behavioral health services to children, adolescents, and families
  • Knowledge of Serious Emotional Disturbance (SED) and child/adolescent treatment techniques
  • Strong facilitation, crisis planning, and collaboration skills
  • Experience with Wraparound programs or home-based services preferred
  • Familiarity with child-serving systems and community resources
  • Comfortable with documentation systems, word processing, and email
  • Valid Massachusetts driver's license and reliable transportation required
We Hire for Purpose

Since 1938, BHN has been dedicated to delivering high-quality, affordable, and culturally responsive behavioral health services across Western Massachusetts. We support our staff with the same compassion and respect that we extend to the individuals and families we serve.
How to Apply

If you're ready to bring your clinical expertise to a role where you can make a meaningful difference for youth and families, we'd love to hear from you Click "Apply for Job" below or visit www.bhnworks.org to apply today.

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