Transportation Specialist

6 days ago

Wilmington, DE, United States Delaware Schools Consortium Full time
Position Type:
Secretarial /Clerical/Secretary

Date Posted:
12/11/2025

Location:
Odyssey Charter School

Date Available:
ASAP

District:
Odyssey Charter School

Position Title: Transportation Specialist
Department: Operations
Division: Transportation
Reports to: Transportation Manager

The future is brighter than ever for Odyssey Charter School, and we are in search of initiative-taking, equally passionate individuals to join our Team Odyssey is a full-scale K-12 Charter School currently serving 2,300 students. Our School has a growing dual immersion program, innovative green Initiative, community food program, and high academic outcomes. Odyssey is united in our mission to prepare lifelong learners who are culturally aware, global citizens that utilize critical thinking and critical thinking skills grounded in the classical teachings of Greek education and language. This approach trains students to use the Socratic Method and inquiry approach to learning while leveraging their unique skills and talents equitably and democratically to create a positive culture where all students can find success.
Odyssey Charter School does not discriminate in employment or in educational programs, services, or activities based on race, color, national origin, religion, gender, gender identity, sexual orientation, age, military/veteran status, disability, marital status, or any other protected category in accordance with state and federal laws.

Position Summary: The Transportation Specialist is responsible for driving charter revenue growth through proactive client engagement, meticulous follow-up, and exceptional attention to detail. The ideal candidate is highly organized, persistent, and skilled at identifying opportunities, converting leads, and ensuring flawless execution of all charter operations. In addition, this position plays a key role in daily dispatch functions-supporting driver communication, schedule coordination, and timely response to operational needs to help maintain smooth, efficient transportation services.

Key Responsibilities:
  • Revenue Growth & Client Development (Primary Focus)

    • Proactively develop and implement strategies to increase charter work and maximize revenue.

    • Identify, pursue, and convert new markets, client segments, and partnership opportunities.

    • Maintain consistent and timely follow-up with all leads, clients, and prospects to secure bookings and encourage repeat business.

    • Build strong, solutions-focused relationships with clients through detailed communication and reliable execution.

    Contract Oversight

    • Manage all charter contracts from initiation through completion with high accuracy and attention to detail.

    • Ensure all contract terms align with company guidelines and client requirements.

    • Work closely with clients to understand needs and deliver tailored charter solutions.

    Marketing & Promotion

    • Create and execute marketing strategies that directly support revenue growth.

    • Partner with the marketing team to develop effective promotional content and materials.

    Customer Experience & Feedback Management

    • Collect and analyze customer feedback to improve services and increase repeat business.

    • Develop surveys and tools to regularly measure customer satisfaction.

    • Implement improvements that enhance the overall charter experience and strengthen client retention.

    Invoicing, Reporting & Financial Accuracy

    • Maintain detailed and up-to-date monthly reports on charter activity and revenue performance.

    • Ensure all invoicing is accurate, timely, and closely monitored.

    • Provide comprehensive performance reports to the Transportation Supervisor, Manager, and CEO.

    • Maintain and update the invoicing system with precision and consistency.

    Dispatch & Operational Support

    • Develop and maintain all transportation schedules, including sports and charter runs.

    • Communicate schedule updates clearly and promptly to all stakeholders.

    • Oversee driver call logs, incident reports, and dispatch-related documentation with high accuracy.

    • Prioritize calls and emails, responding within 24 business hours and escalating as necessary.

    • Maintain strong relationships with internal departments to ensure their transportation needs are met.

    • Manage driver sign-ups for extra-curricular activities through organized, equitable systems.

    • Collaborate with the Fleet Specialist for timely maintenance and service scheduling.

    • Assist with data collection, file management, and spreadsheet/database updates as assigned.

    • Ensure compliance with local, state/DOT, and federal regulations.

    • Provide operational support outside normal business hours as needed.

    • Independently follow tasks through to completion, ensuring all details are captured and communicated.

    • Design routes in accordance with OCS policies and provide accurate information to all transportation stakeholders.

Standard Employment Requirements:
  • Favorable Criminal Background Check and Child Abuse Registry Check for the candidate who is offered employment.
  • Tuberculin Test
  • Mandatory Direct Deposit of paycheck

Contact our HR Department with any questions or issues applying online via 302/516-8000.

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