Operations Coordinator, EXCEL Program

The Operations Coordinator will manage Care Suites in the day-to-day operations Excel. The Operations Coordinator will work collaboratively with the EXCEL nurses, therapists, surgeon care teams, and with health care providers in coordination and facilitation of services within the episode of care.

This is a part-time role, .75 FTE, Monday - Thursday 8:00 AM - 3:30 PM, occasional Friday 's during QT 4 out of our Eagan EXCEL Care Suites.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices, owned and led by its physicians, on a mission to give patients more control over their healthcare.

Essential Functions:

• Coordinate patient suites in conjunction with nursing staff
• Coordinate patient admission and discharge times and communicate with staff
• Collaborates with other disciplines to maximize patient outcomes and ensure a smooth flow of the Excel experience
• Answers phones, greets patients and providers, and provides administrative support for physicians and nurses
• Process patients’ admissions/discharges
• Update patient satisfaction and outcomes score to patient files
• Maintains flow of the care suites
• Responds effectively to unpredictable situations
• Able to multitask effectively in a high stress and fast paced environment , both autonomously and a team
• Assist with preparing charts for upcoming patients
• Data entry in the EXCEL Case Management System as applicable
• Orders and maintains department supplies and equipment
• Coordinates with medical professionals regarding patient follow-up care
• Maintain cleanliness, organization, and supply inventory in patient room
• Coordinates location transfers of patients
• Collaborates with ASC discharge team for patient hand-off
• Collaborates with/informs Leadership of changes in staffing requirements
• Turnover rooms to support patient discharges and admissions
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma GED or equivalent
• Past work experience in a healthcare environment required
• Basic knowledge of medical terminology required
• Customer Service experience required

Benefits & Compensation:

• Actual starting pay will vary based on education, skills, and experience.
• We offer a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts - to learn more click here.

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic, office or surgery center during business hours
• Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations, if required

Performance Expectations – i-Health’s Core Values:

• Integrity - Do the right thing and take responsibility for what you do and say
• Service - Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
• Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
• This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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