SpringHill Suites Eden Prairie

2 weeks ago

Eden Prairie, MN, United States Aimbridge Hospitality Full time
Join Our Team as a Front Desk Agent

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS/RESPONSIBILITIES

  • Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
  • Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
  • Problem-Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
  • Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
  • Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.
EDUCATION & EXPERIENCE
  • High school diploma or equivalent; experience in a hotel or related field preferred.
  • Familiarity with hotel management software and Microsoft Office suite.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
  • Now offering Daily Pay Ask your Recruiter for more details
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan


PROPERTY INFORMATION:

The SpringHill Suites in Eden Prairie is located near I-494 and Hwy 212, and is perfect for anyone's next trip to Minneapolis and St. Paul. Our guest suites are 25% larger than our competitor's and are filled with amenities like free internet access, plush beds and bedding, cable TV, a kitchenette, and an ergonomic work area. When guests are not enjoying the in-room extras, they can enjoy our complimentary breakfast, indoor pool or fitness center. Our hotel is minutes away from the Eden Prairie Center and the Mall of America, so travelers will be sure to have a great time when they stay with us.

Application deadline for Colorado positions:

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