Jr. Underwriting Trainer

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

A culture where you can grow CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You'll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Jr. Underwriting Trainer supports the Underwriting Training Team by coordinating and maintaining training for new and existing underwriting staff. This role requires knowledge of the mortgage industry, advanced organizational skills, and skill at managing multiple administrative and logistical tasks efficiently. The Jr. Underwriting Trainer plays a key part in ensuring every new underwriting hire receives consistent, high-quality onboarding and learning experience.

Job Responsibilities:

• Coordinate onboarding activities for new underwriting hires, including schedules, agendas, and communications.
• Collaborate with Human Resources, IT, and Learning & Development teams to ensure all training materials and systems are properly set up.
• Maintain and distribute updated training materials, agendas, and course communications.
• Track attendance, acknowledgments, and training completion.
• Maintain accurate departmental records, spreadsheets, and participant feedback.
• Support semi-annual content reviews and assist with SOP updates.
• Create and maintain a library of sample loans and training test files.
• Prepare practice worksheets, quizzes, and assessments for training sessions.
• Build and maintain test case files in Encompass and upload related documentation.
• Assist other trainers in updating materials and presentations.
• Partner with trainers and team managers to enhance training content and delivery processes.
• Support the training department projects and process improvements as assigned.

Qualifications and Skills:

• Bachelor's degree and/or equivalent combination of education/experience.
• 1+ year of experience in mortgage operations, underwriting, or a related field.
• Experience using Encompass or similar loan origination systems, preferred.
• Experience creating training material and/or technical writing, preferred.
• Excellent organizational and administrative skills.
• Advanced written and verbal communication skills.
• Skill in maintaining high levels of accuracy and thoroughness in reviewing, preparing, and delivering work, ensuring consistency, compliance, and quality in all outputs.
• Skill in multitasking and adapting in a high-volume environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and Adobe applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

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CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success careersatccm.com

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual's association with a member of a protected group or any other characteristic protected by federal, state, or local law ("Protected Characteristics"). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org

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