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Automotive Customer Support Specialist
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Join our dynamic team as an Automotive Customer Support Specialist, where you will play a vital role in enhancing customer satisfaction and driving business growth. Your expertise in product and service knowledge and your excellent communication skills will empower you to assist customers effectively and ensure their automotive needs are met.
Key Responsibilities- Act as the primary point of contact for customers both over the phone and in-store, engaging them genuinely, scheduling appointments, and building trust through effective communication of services and processes.
- Manage service business organization and productivity through precise work order management, vehicle inspections, and effective parts and service knowledge.
- Help deliver outstanding customer care under management guidance, including assisting with work orders, register transactions, and facility maintenance.
- Enforce cash, credit, and return policies while collaborating with management to address customer inquiries, complaints, and new opportunities for improvement.
- Perform routine automotive services such as tire mounting and balancing, oil changes, and vehicle inspections, ensuring adherence to safety protocols.
- Drive a culture of safety by enforcing procedures such as wheel torque and oil/fluid servicing in accordance with standard directives.
- Collaborate with management to maintain a clean and safe work environment compliant with all relevant laws and company policies.
- Communicate effectively with colleagues, management, and customers, utilizing your knowledge to interpret information accurately.
- May serve as a key carrier in select locations, responsible for essential opening and closing duties.
- Maintain an organized work area and adhere to all company policies and safety rules.
- Other responsibilities as assigned to support team objectives.
- High school diploma or equivalent required.
- Valid Driver's License.
- At least one year of experience in an automotive service environment.
- Sales experience preferred.
- Basic mathematical skills including addition, subtraction, percentages, and ability to calculate commissions and discounts.
- Strong verbal communication and customer service skills.
- Availability to work days, nights, weekends, and holidays.
The physical demands outlined here are representative of what must be successfully performed to fulfill the essential functions of the role. Accommodations may be provided for individuals with disabilities.
- Ability to lift, carry, and place items weighing up to 50 pounds without assistance.
- Frequent standing and walking for extended periods.
- Regular reaching, bending, squatting, and kneeling.
- Climbing ladders to access and stock merchandise.
- Effective communication skills, both in person and via telecommunications.
- Proficient in entering and locating information on a computer.
- Ability to present information to various group sizes.
- Attention to detail for visual verification of information.
- Safe operation of a motor vehicle.
All qualified applicants will be considered for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
