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Consultant I, Technical Client Implementation
2 weeks ago
Welcome to AMN Healthcare - Where Talent Meets Purpose
Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.
At AMN Healthcare, we don't just offer jobs - we build careers that make a difference.
Why AMN Healthcare? Because Excellence Is Our Standard:
- Named to Becker's Top 150 Places to Work in Healthcare - three years running.
- Consistently ranked among SIA's Largest Staffing Firms in America.
- Honored with Modern Healthcare's Innovators Award for driving change through innovation.
- Proud holder of The Joint Commission's Gold Seal of Approval for Staffing Companies since 2006.
The Consultant I, Technical Client Implementation, provides technical implementation build updates, consultation, and support, inclusive of AMN Managed Programs and customer-directed programs. Ensures that compliance-driven technology updates are made in a timely and accurate manner. All systems are both internal and client-facing facing impacting compliance and financial processes.
Job Responsibilities
- Manages ticket support to update client-facing technology, including ShiftWise, Medefis, and FieldGlass
- Support overflow Technical and Build Implementation projects and assist other team members with reporting capabilities from the BI Power tool, or database SQL reports.
- Meets and works with internal teams such as Account Management, Credentialing, Support, and Billing on build updates using reports and process documents to identify needed updates and execute updates.
- Ensures the success of system regression testing and process updates derived from new technology updates.
- Ensure all updates are held to client build requirements and SOX compliance, including enforcing company policies and procedures as directed by executive management.
- Maintains documentation library for build requirements.
- Trains PSG resources on new process updates and new offshore resources.
- Serve as escalation and decision maker for tickets from the support offshore team.
- Manage all escalations and workflow of the offshore support team
- Develop documents and data for BOT updates in tech and/or manual effort by the Offshore team
- Run and manage all Supplier Association audits
- Creates scripts for technology access
- Knowledge in SQL, creation of templates, running scripts, and troubleshooting
- Creates new tools to make the team more efficient while ensuring accuracy and completeness.
- General Application Programming Interface understanding of functionality and uses
Education & Years of Experience
- Bachelor's Degree plus 5-7 years of work experience OR High School Diploma/GED plus 9-11 years of work experience
- Experience with healthcare and/or staffing operations, project management, or equivalent
- SaaS Implementations experience
- SQL, web services, Visual studios, and Microsoft Power BI
- Work is performed in an office/home office environment.
- Team Members must have the ability to operate standard office equipment and keyboards.
AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.
Our Core Values
• Respect • Passion • Continuous Improvement • Trust • Customer Focus • Innovation
At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.
Pay Rate
$66,500 - $79,000 Salary
Final pay rate is dependent on experience, training, education, and location.
This position may include additional compensation such as bonus or commission. Please ask your recruiter for more information.
