Senior Universal Banker
2 weeks ago
SUMMARY / OVERVIEW
A Senior Universal Banker performs full-service retail banking and consumer lending duties, cross-sells products, ensures regulatory compliance, and steps into a leadership role (including acting as Branch Manager) in the manager's absence while coaching less experienced staff in a professional, courteous and confidential manner.
PRIMARY RESPONSIBILITIES
May perform any or all of the following duties:
Customer Service
- Professionally and confidently greet customers, answer phones, resolve inquiries
- Explain products fully, disclose rates, fees, etc.
- Keep management informed of customer feedback
- Act as Branch Manager when needed
- Coach and develop less experienced bankers
- Assist with complex transactions and sales-skill development
- May override transactions and handle escalated issues
- Meet assigned sales and referral goals
- Actively cross-sell and telemarket deposit accounts, loans, and bank services
- Open new depository accounts and complete all related paperwork/compliance
- Refer mortgage and commercial loans to specialized lenders
- Accept deposits and withdrawals, cash checks, process loan payments
- Verify endorsements/ID, place holds, detect counterfeit currency
- Balance cash drawer daily, buy/sell cash from vault, balance ATM
- Perform funds transfers, stop payments, coin counting, statement research, etc.
- Generate, close, administer, and collect select loans
- Act as liaison to central lending departments
- Follow all bank policies, regulations (Reg CC, BSA, privacy, etc.)
- Complete accurate new-account documentation and follow-up
- Open/close branch following security procedures
- Process dormancy, negative-balance outreach, signature corrections
OTHER RESPONSIBILITIES
Follow First Federal Bank of Wisconsin policies and procedures.
Requirements
REQUIREMENTS / CORE COMPETENCIES
High School diploma or equivalent. Cash handling or sales experience preferred. Prior Customer Service experience. Accuracy and attention to detail.
OTHER QUALIFICATIONS / SKILLS
Excellent customer service skills. The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud. Mathematical skills. In-depth knowledge of all Bank deposit products and policies. Basic knowledge of Bank loan, deposit center products. Ability to work in a fast-paced environment. Ability to work well under pressure. Ability to cross-sell. High degree of accuracy. Strong communication skills. Organizational skills. Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Biley Act, Regulation E and branch staff roles and responsibilities relating to each act.
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