Field Technician

2 weeks ago

Portland, OR, United States Modern Machinery Full time
Job Description

Modern Machinery has immediate opportunities for full-time, journey-level, highly motivated, self-directed Heavy Equipment Field Service Technicians. Candidates must be well established in the heavy equipment repair and maintenance industry with at least three to five years of experience operating a field service truck.

The hourly pay range for this position is: $30.00 to $51.00. This is a non-exempt position and is eligible for overtime pay.

BENEFITS:
  • Medical, Dental, Vision, and Prescription Insurance
  • 401k/Roth Retirement Savings Plan with Company Match
  • Paid Time Off (Vacation, Sick, Holiday, and Bereavement)
  • Participation in Annual Incentive Plan (AIP)
  • Gym Membership Reimbursement Program
  • Family Scholarship Program
  • Employee Assistance Program
  • Company Paid Life Insurance
  • Company Paid Disability Benefits
Modern Machinery is an Equal Opportunity Employer

Responsibilities
  • Demonstrate Modern Machinery's core values and promote the mission and vision of the company.
  • Follow all company policies and regulations for safe work procedures and contribute to the achievement of company safety goals.
  • Independently troubleshoot and repair all systems (electrical, hydraulic, A/C, power train, etc.) on Komatsu and other Modern Machinery affiliated product lines.
    • Operate equipment as needed to assist in locating and diagnosing the failure.
    • Utilize hand and power tools and electronic diagnostic equipment.
    • Read and interpret complex hydraulic and electrical schematics.
    • Perform diagnostic testing and tuning of equipment.
    • Have the experience and ability to determine the extent of the repair and the corrective action required.
  • Follow all safety rules and policies while performing all work assignments as specified in company handbooks.
    • Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site.
  • Asses parts to determine the cause of failure and/or their reusability.
    • Communicate with parts department personnel to order the necessary parts required to complete repair(s).
  • Perform assignments in a variety of environments, including the field, on customer's sites and in the shop.
  • Customer satisfaction is our priority at Modern Machinery; all customer inquiries must be handled promptly and in a professional manner.
    • Effectively communicate to the customer the machine's problem, the intended plan for repair and provide status updates throughout the repair process.
    • Establish strong customer relationships.
    • Work well under pressure and within deadlines while maintaining a positive attitude.
  • Ensure the assigned field service truck is appropriately maintained and kept clean.
  • Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
    • When appropriate compile any additional documentation necessary for completeness.
  • Assist other technicians on large repairs or projects.
  • Attend and participate in appropriate training(s).
The responsibilities described above are the general nature and levels of work performed but are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of job incumbents. Responsibilities, duties, and activities may change at any time with or without notice.

Qualifications

Job Requirements/Skills:
  • Must demonstrate troubleshooting and analytical problem-solving skills.
  • Must be able to stand for long periods of time along with walking, climbing ladders and stairs, reaching, pulling, leaning, and twisting.
  • Requires a valid driver's class A or B CDL and the ability to maintain an insurable driving record
  • Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
  • Must be able to work well independently or with others in a team environment.
  • Must be reliable, honest, and have a strong work ethic.
  • Must have strong organizational and time management skills
  • Must be able to effectively communicate both verbally and in writing with customers and co-workers.
  • Must be able to lift up to 75 lbs.
  • Must own required tools.
  • Ability to work overtime with minimal notice.
  • Must be able to travel away from home.
  • Strong computer skills.
Education/Experience:
  • High School diploma required. Associates or Bachelor's degree in diesel technology or related field preferred and/or an equivalent combination of education and experience
  • Minimum of three to five years of verifiable experience repairing heavy equipment in a field service truck.
  • Prior dealership experience is beneficial.
  • Experience with Komatsu as the primary equipment line is preferred, all others may apply.

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