ServiceNow Project Manager

2 weeks ago

Waltham, MA, United States Concord IT Systems Full time
Title: ServiceNow Project Manager

Client: Financial Services Client

Start Date: ASAP

Location: Waltham, MA (2-3 days per week onsite)

Duration: 6-12-month contract to hire (CANDIDATE MUST BE WILLING/ABLE TO CONVERT TO AN EMPLOYEE AFTER CONTRACT PERIOD)

Rate: $75/hr. C2C (conversion salary $140-150K)

Interview Process:
• 1st round video/phone call with portfolio manager.
• 2nd round video/phone call with Head of PMO.

o Between 1st and 2nd, will receive employee onboarding application (includes background check and references)
• 3rd round will more than likely be onsite.

REQUIRED WITH EACH CANDIDATE SUBMISSION
• LinkedIn Bio
• 2 PROFESSIONAL references (Manager or above). Will verifiable LinkedIn bio/work email, title, phone.

We are currently seeking a Project Manager with experience in managing ServiceNow projects.

Key Responsibilities
• Establishing communications between project stakeholders to ensure timely decision-making and transparency
• Cultivating strong relationships with technology partners to oversee and coordinate incident responses, service, operational tasks, and milestones
• Communicating project timelines and dependency changes
• Delivering project and work statuses, issues, and risks, as well as recommending improvements to stakeholders and leadership
• Securing project task ownership and ensuring that stakeholders can execute on action items
• Tracking data and key project performance indicators, identifying trends, and ensuring that projects and programs align with firm priorities
• Working with the program manager within the Advisor Technology Solutions team to establish consistent processes, policies, and tracking for all service, operational, and project platform tasks

Core Strengths and Skills
• 5-8 years of HANDS-ON Project Management experience, specifically on ServiceNow/Amazon Connect, or Helpdesk processes and projects
• PMP
• Excellent verbal, written and listening skills
• Ability to communicate successfully with business subject matter experts, technology partners and home office staff frequently-both over the phone and in-person
• Effective leader and collaborator who builds and nurtures strong relationships
• Continuous learner who adapts quickly and positively to change
• Financial or similar industry experience
• Knowledge of incident management and program tracking software such as ServiceNow and Jira a plus

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