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Client Relations Manager

2 weeks ago

Durham, NC, United States Greenscape Inc Full time

Are you passionate about cultivating connections, thriving on independence, and seeking personalized rewards? Do you find fulfillment in the fast-paced world of landscaping, where every project is a canvas waiting to be transformed? If you're a dynamic individual who excels in relationship-building, desires clear communication, and revels in public recognition, Greenscape invites you to join our family as a Landscape Client Relations Manager where your motivation meets opportunity.

Qualifications:

  • High level of confidence and comfort ability with mobile technology and computers is a MUST
  • Must be thoroughly familiar with designing all aspects of landscape construction to include: site analysis, grading, drainage, plant selection and placement, hardscape, water features, lighting, etc.
  • Plant identification and care; including disease, pruning, and insect ID experience
  • Customer Service Experience required; understand how to create a great experience with the client
  • Able to conduct a thorough site analysis
  • Proficient in or able to learn customer relationship management software, and our estimating software
  • Able to analyze drainage and grading requirements
  • Excellent communication skills
  • Self- motivate and Goal Oriented
  • Punctual and detail-oriented.
  • A problem solver with quick ability for flexibility
  • A class "C" drivers license with 3+ years of safe driving experience
Responsibilities:
  • Maintains and updates CRM software daily re: notes, points of contact, phone conversations, etc.
  • Assist in the development and implementation of the company's sales protocol
  • Tracks upcoming jobs to bid with existing clients
  • Closes sale and coordinates job specifics with production
  • Interfaces with client and ensures that all of client's concerns are addressed in a timely and professional manner
  • Continuedly informs and updates client as to job progress or lack thereof
  • Interfaces with company Operation Manager to ensure client's expectations are met and that jobs are kept on schedule and on budget
  • Ensures that vendor invoice pricing is accurate and as bid
  • Assist in the development, implementation, and achievements of the company's annual budget
  • Assists in the development and implementation of the company's new business development plan
  • Conduct monthly walk-throughs, identifies and documents any/ all discrepancies
  • Ensure all company quality standards are met
  • Maintains updated contracts for all clients in assigned portfolio
Benefits:
  • 401K plan with matching
  • Commission Pay
  • Paid Time Off
  • Company Paid Life Insurance
  • Supplemental Life Insurance available
  • Medical, Dental, Vision Insurance
  • Profit Sharing
  • Weekly Pay