Patient Service Specialist

2 weeks ago

Strongsville, OH, United States Cleveland Clinic Full time
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Patient Service Specialist

Location
Strongsville

Facility
Strongsville Fam Health Surg Center

Department
Strongsville Admin-Regional Operations

Job Code
B15028

Shift
Days

Schedule
8:30am-5:00pm/11:30am-8:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Patient Service Specialist, your responsibility is to deliver an exceptional experience to patients, families and visitors, from the moment they enter to the time they return home. You will assist them with everything from scheduling and pre-registration to MyChart enrollment and visit preparations. This role is a great steppingstone to others within Customer Service and various departments within Cleveland Clinic.

A caregiver in this position will work 8:30am to 5:00pm with weekend and evening rotations.

A caregiver who excels in this role will:
  • Provide a comprehensive, proactive and "Patients First" experience for patients and visitors.
  • Investigate, triage and resolve patient issues using the established HEART model.
  • Create a welcome and professional environment, interact with patients and ensure stellar patient experiences.
  • Perform patient registration, visit preparation, telephone triage, insurance verification, co-pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities and screening and scheduling of interpreter services.
  • Enter and maintain confidential patient information.
  • Recruit, enroll and educate patients on MyChart and Appointment Pass.
Minimum qualifications for the ideal future caregiver include:
  • High School Diploma/GED and two years of experience in patient registration, appointment scheduling, insurance processing or customer service OR Associate's Degree and one year of experience OR Bachelor's Degree
Preferred qualifications for the ideal future caregiver include:
  • Knowledge of medical terminology
Physical Requirements:
  • Dexterity sufficient to operate a PC and other office equipment.
  • Requires extended periods of standing, walking or sitting.
  • Good visual acuity through normal or corrected vision.
  • Must be able to navigate various locations and function in a fast-paced, hectic environment.
  • Ability to lift and transport up to 25 pounds.
Personal Protective Equipment:
  • Follows standard precautions using personal protective equipment as required.


The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our drug free environment. All offers of employment are followed by testing for controlled substances.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

  • Patient Services Representative

    4 days ago

    Strongsville, OH, United States Advent Full time

    Job Type Full-time Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services RepresentativeLocation: Strongsville, OH (with occasional support at nearby clinics) Be the welcoming...

  • Patient Services Representative

    1 week ago

    Strongsville, OH, United States Advent Full time

    Job Type Full-time Description Rediscover Purpose with ADVENT At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services RepresentativeLocation: Strongsville, OH (with occasional support at nearby clinics) Be the welcoming...

  • Payroll Tax Specialist

    5 days ago

    Strongsville, OH, United States 2025 Nov. 6th Virtual Fair - Foundation Software Full time

    Job Description:Payroll Tax SpecialistPosition Summary The Payroll Tax Specialist is responsible for processing and reviewing payroll taxes across multiple jurisdictions. This role ensures the accurate and timely filing of payroll tax liabilities, supports compliance with federal, state, and local regulations, and contributes to client satisfaction through...

  • Payroll Tax Specialist

    1 week ago

    Strongsville, OH, United States 2025 Nov. 6th Virtual Fair - Foundation Software Full time

    Job Description:Payroll Tax SpecialistPosition Summary The Payroll Tax Specialist is responsible for processing and reviewing payroll taxes across multiple jurisdictions. This role ensures the accurate and timely filing of payroll tax liabilities, supports compliance with federal, state, and local regulations, and contributes to client satisfaction through...

  • Banking Specialist

    4 days ago

    Strongsville, OH, United States 2025 Nov. 6th Virtual Fair - Foundation Software Full time

    Job Description:Position Summary We are seeking a detail-oriented and reliable Banking Specialist to provide exceptional customer service and support payroll operations by managing financial transactions, handling ACH and wire transfers, reconciling accounts, and ensuring the secure and timely movement of funds between clients, employees, and financial...

  • Banking Specialist

    3 days ago

    Strongsville, OH, United States 2025 Nov. 6th Virtual Fair - Foundation Software Full time

    Job Description:Position Summary We are seeking a detail-oriented and reliable Banking Specialist to provide exceptional customer service and support payroll operations by managing financial transactions, handling ACH and wire transfers, reconciling accounts, and ensuring the secure and timely movement of funds between clients, employees, and financial...

  • Banking Specialist

    1 week ago

    Strongsville, OH, United States 2025 Nov. 6th Virtual Fair - Foundation Software Full time

    Job Description:Position Summary We are seeking a detail-oriented and reliable Banking Specialist to provide exceptional customer service and support payroll operations by managing financial transactions, handling ACH and wire transfers, reconciling accounts, and ensuring the secure and timely movement of funds between clients, employees, and financial...

  • Commercial Operations Specialist

    2 days ago

    Strongsville, OH, United States Momentive Technologies Full time

    About Momentive Technologies Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, our ultra-high-purity products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, aerospace, water purification, pharmaceutical, consumer...

  • Commercial Operations Specialist

    1 week ago

    Strongsville, OH, United States Momentive Technologies Full time

    About Momentive Technologies Momentive Technologies delivers purity that inspires progress. Leveraging a nearly 75-year legacy of innovation, our ultra-high-purity products help enable high-quality processing and production for a wide range of applications in the semiconductor, photovoltaic, lighting, aerospace, water purification, pharmaceutical, consumer...

  • LOB Risk Specialist

    2 weeks ago

    Strongsville, OH, United States PNC Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...