Patient Experience Coordinator
2 weeks ago
We are currently looking for a Full Time Patient Experience Coordinator - Clinic to join our Patient Experience Unit team located at the Ardmore Health Clinic.
Summary:
Ensures quality patient care and effective utilization of available health facilities and services.
Responsibilities:
* Works with clinical staff to investigate, analyze and document patient complaints and attempts to provide a resolution before discharge if possible
* Responds to inquiries, compliments and/or complaints regarding the organization's services
* Maintains documentation of complaints/grievances and resolution through the online database system
* Serves as a liaison between third party vendor and internal management
* Coordinates the proper resolution of escalated dispute resolutions, issues, and concerns with related departments and follows through to ensure that a fair and equitable resolution was achieved
* Prepares and reports data analyses on an ongoing basis, tailoring by audience need
* Maintains files, logs, and records
* Assists with orientation, special activities and training on specific procedures, tasks or equipment
* Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Performs all other duties as assigned
Competencies:
Essential:
* Able to follow instructions, both written and oral
* Able to adhere to all scheduling and attendance requirements
* Ability to work independently
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Define problems, collect data and establish facts
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
* Must be familiar with the Microsoft Office Suite of products
* Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Experience:
Essential:
* 3 years directly related experience
Education:
Essential:
* High School, GED or Equivalent
Nonessential:
* Bachelors Degree in directly related field
Credentials:
Essential:
* Pass general background check
Working Conditions:
Essential:
* Works in a hospital or clinic environment
* May be required to assist individuals with unmanaged emotions
* Pass pre-employment drug test
* Frequently bend, kneel, stoop, push, reach
* Standing up to 50% of shift
* Walking up to 25% of shift
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