Customer Service Representative

6 days ago

Grove City, OH, United States Ritchie Bros. Full time
Job Description

The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities.

Responsibilities

  • Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale.
  • Actively communicate with many different departments and or team's and customers who sign up equipment when needing documents such as LOLC's, Purge Documents etc.
  • Responsible for processing payments from successful bidders
  • Provide customers with information about auxiliary services.
  • Ensure that superior customer service is always delivered to all customers.
  • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers
  • Perform other duties as assigned.
Qualifications
  • Previous work experience where you worked in-person with customers.
  • Experience using computers, and able to learn to use new technology and software.
  • Excellent keyboarding skills for data entry.
  • A commitment to providing fantastic customer service.
  • Able to work well and maintain a positive attitude in high-pressure situations.
  • A friendly, outgoing, patient personality.
  • You thrive working as part of team, pitching in wherever you're needed.


About Us

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base - located throughout over 170 countries - and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

About the Team

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

  • Customer Service Representative

    6 days ago

    Grove City, OH, United States PetSuites Full time

    Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members!Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary...

  • Customer Service Representative

    4 days ago

    Grove City, OH, United States PetSuites Full time

    Are you looking for a role that combines customer service with wagging tails and cuddles? We are seeking a Customer Service Representative to assist our pet parents and their furry family members!Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates ("NVA") that is made up of over 1000+ locations of veterinary...

  • Customer Service Representative

    8 hours ago

    Grove City, OH, United States Ritchie Bros. Full time

    Job DescriptionThe Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. ResponsibilitiesResponsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each...

  • Customer Service Representative

    2 weeks ago

    Grove City, OH, United States FST Logistics, Hyway Logistics Limited Full time

    At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an...

  • Customer Service Representative

    4 days ago

    Grove City, OH, United States FST Logistics, Hyway Logistics Limited Full time

    At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an...

  • Customer Service Representative

    2 weeks ago

    Grove City, OH, United States Hyway Transportation Full time

    At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an...

  • Customer Service Representative

    10 hours ago

    Grove City, OH, United States FST Logistics, Hyway Logistics Limited Full time

    At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an...

  • Customer Service Representative

    1 week ago

    Grove City, OH, United States Hyway Transportation Full time

    At FST, we are owners who actively listen to each other, embrace change, support our mission with enthusiasm, do what we say, and seek solutions for our business every day. Our employee-owners are driven to help our company grow. We're personally invested in ensuring our day to day operations are handled safely and efficiently. The company transitioned to an...

  • Customer Service Representative

    4 days ago

    Grove City, OH, United States OUAC Full time

    As a Customer Service Representative, you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, performing all POS transactions, processing, and stocking merchandise on the sales floor. We are looking for customer service-oriented individuals who are not afraid of striking up conversations and...

  • Customer Service Associate

    2 weeks ago

    Grove City, OH, United States Walgreens Full time

    Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer...