Portfolio Management Director

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Program & Project Management

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place Agentforce is the future of AI, and you are the future of Salesforce.

Job Title: Portfolio Management Director (IC)

Location: New York, NY

About the Team:

Salesforce is seeking an experienced Portfolio Management Director to lead transformational technology initiatives within our IT Delivery Services organization. This role supports the IT Experience Engineering organization, which encompasses ITSM, Endpoint Engineering, and End User Collaboration and Productivity services.

As part of a dynamic, global team, you will build and support technology solutions that meet the operational needs of both internal and external customers. You will collaborate closely with IT business partners, IT Product & Engineering Teams, Security, Operations/Support Teams, and various internal and external stakeholders to manage portfolios and projects from initiation through delivery.

The ideal candidate is a seasoned IT professional with a strong technical background and extensive experience in IT Experience Engineering or related technologies. This role requires working knowledge of both plan-driven (waterfall) and agile development methodologies to lead cross-functional project teams through implementations under tight timelines. With strong emotional intelligence and conflict resolution skills, you will lead cross-functional teams across multiple time zones while maintaining accountability for timelines and deliverables.

Your Impact - Key Responsibilities:

• Partner with executive stakeholders on annual portfolio planning, ensuring program alignment with overall business objectives

• Lead executive stakeholders and project teams in scope/schedule alignment and drive mitigation of issues and risks for high-impact business opportunities

• Coach teams in industry-leading practices for project scope and schedule management

• Remove blockers and mitigate project risks to maximize team productivity and ensure on-time delivery across the portfolio

• Balance business needs with technical constraints, facilitate creative solution discussions, and negotiate trade-offs

• Provide leadership and guidance to team members and drive delivery alignment practices across teams

• Cultivate effective, trusted working relationships with global, matrixed teams across multiple time zones

• Manage all budget and financial aspects of the portfolio, collaborating with Technical Program Managers to balance overall portfolio budget across programs

Required Qualifications:

• Bachelor's degree in Computer Science, Engineering, or related technical field, or equivalent technical leadership experience (advanced management degrees preferred)

• 10+ years of hands-on experience in technical program/portfolio management

• 7+ years leading SaaS product development programs with demonstrated understanding of SaaS business models and product development lifecycles

• In-depth knowledge of Agile delivery, Scrum Project Management methodologies, and plan-driven delivery methodologies

• Proven track record leading infrastructure, shared technology services, and/or security programs

• Excellent oral, written, and presentation skills with ability to communicate complex issues clearly to both technical and non-technical audiences, including VP and C-level executives

• Ability to work independently, identify solutions, and drive implementation

• Strong partnership development skills with internal and external stakeholders

• Demonstrated ability to achieve consensus and positive outcomes through collaborative problem-solving

• Experience coaching and developing team members through clear performance feedback

• Customer-focused approach with ability to balance results-driven attitude with diplomatic stakeholder management

• Proficiency in all aspects of project management methodology, including scope management, schedule management, financial management, issue & risk management, resource management, execution governance, and continuous process improvement

Preferred Qualifications:

• Experience with Salesforce platform, ITSM, End User Computing, Application Support, SaaS, IaaS, PaaS, and underlying technologies

• Active Project Management Professional (PMP) and Agile certifications (Scrum Master, SAFe, etc.)

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $205,800 - $298,400 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $205,800 - $298,400 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

---