Automotive Service Advisor

2 weeks ago

Morton Grove, IL, United States Audi Morton Grove Full time

Position Overview: We are currently seeking a highly motivated and customer-focused Automotive Service Advisor to join our team. The ideal candidate will have excellent communication skills, a strong technical understanding of automotive systems, and a commitment to providing outstanding service to our customers. As a key member of our service team, the Automotive Service Advisor plays a crucial role in ensuring a seamless and positive experience for our clients.

Responsibilities:

  • Greet customers and assess their automotive service needs.
  • Listen to customer concerns and document vehicle symptoms.
  • Provide accurate estimates for repair costs and timelines.
  • Communicate effectively with customers regarding recommended services.
  • Coordinate with the service technicians to ensure timely completion of repairs.
  • Keep customers informed of the status of their vehicles.
  • Address customer inquiries and concerns in a professional and courteous manner.
  • Schedule appointments and manage the service department's workload.
  • Maintain accurate and organized records of customer interactions and transactions.
  • Collaborate with other team members to achieve service department goals.

Qualifications:

  • Previous experience as an Automotive Service Advisor is preferred.
  • Strong knowledge of automotive systems and repairs.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a commitment to providing exceptional service.
  • Ability to work in a fast-paced and dynamic environment.
  • Proficient in computer systems and software used in automotive service.
  • Strong organizational and multitasking abilities.
  • Team player with a positive attitude.

Benefits:

  • Health, dental, and vision insurance.
  • 401(k) retirement plan.
  • Paid time off 
  • Ongoing training and development opportunities.

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