Assistant Maintenance Director

2 days ago

Cary, NC, United States CWS Apartment Homes Full time

At CWS, an Assistant Maintenance Director is a combination of hands-on maintenance and customer service. While you enjoy the hands-on work of replacing dishwashers or repairing damaged carpets, it's your customer service skills that set your performance apart. Your maintenance, construction or general labor background provides you the skills to handle any maintenance task, while your customer service skills ensure CWS residents are satisfied and that their homes are in working order.

Essential Job Functions:

  • Provide technical and project direction to your maintenance team
  • Follow up on customer service issues to ensure resolution
  • Works directly with residents and team members to diagnose, assess and repair maintenance needs
  • Replace filters and clean air conditioning vents in vacant apartments and occupied units on an as needed basis
  • Perform HVAC, plumbing, minor electrical, carpentry, and other interior repairs
  • Service requests made by residents should be completed within 24 hours
  • Handle on-call duties whenever needed
  • Replace breezeway light bulbs as needed
  • Assists with apartment make-readies, includes painting, repairs, carpet cleaning, wall/sheetrock repair, lock changes, etc.
  • Order supplies and communicate with vendors
  • Assists in the distribution of flyers and other materials
  • Assists in picking up litter
  • Maintain pool chemical levels and cleanliness
  • Perform preventative maintenance
Job Qualifications:
  • High School diploma or GED
  • EPA, State, and local certifications
  • Technical certifications preferred
  • Knowledge of on-site property management is preferred
  • Minimum 1-2 years previous work experience in apartment maintenance or trade that requires basic knowledge of electricity, plumbing, carpentry, painting, and HVAC
  • Able to interpret service requests and schedules in English
  • Verbal and written communication skills
  • Able to adhere to set and variable work schedule, including weekends and emergencies as required
  • Able to adhere to company policies, procedures, and practices
  • Able to establish and maintain effective working relationships
  • Able to professionally interact with customers, residents, and guests as needed
  • Own basic set of hand tools
  • Able to perform work responsibilities at locations other than assigned property
  • Able to travel within major metropolitan area and may be required to attend company functions in cities other than assigned location requiring overnight stay
  • Possess a valid Driver's License with good driving record and current automobile insurance

This job description is not an all-inclusive list of duties and responsibilities. CWS may add or change responsibilities in order to meet business and organizational needs.

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