Technical Support Specialist

7 days ago

San Diego, CA, United States Harris Computer Full time

Job Responsibilities:

  • Manage and resolve support calls or tickets efficiently.
  • Install and update product line applications, integrated third-party applications, as well as operating system and database applications.
  • Utilize professional judgment to effectively investigate and resolve technical issues.
  • Gather detailed information to accurately categorize requests and determine suitable resolutions.
  • Maintain comprehensive documentation of all customer communications through ticketing systems.

Job Requirements:

  • At least 1 year of customer service experience in a technical environment or related field.
  • Strong problem-solving skills with the ability to think critically.
  • Excellent verbal and written communication abilities.
  • Experience in creating technical documentation.
  • Capable of managing multiple tasks simultaneously.
  • Ability to work independently and take initiative.

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