Coordinator, Channel Reservations

5 days ago

Kissimmee, FL, United States NDM Hospitality Services Full time
Coordinator, Channel Reservations

Rentyl Resorts – Corporate Office

Department: Revenue Management

Seniority Level: Entry Level

Schedule: Full Availability (Evenings, Weekends, Holidays)

Position Type: Full-Time

  About the Role

Rentyl Resorts is seeking a detail‑oriented and motivated Coordinator, Channel Reservations to join our Channel Management team. This role is essential to ensuring accurate inventory management, data governance, and the auditing of OTA (Online Travel Agency) reservations. You'll support booking financials-including processing payments and refunds-communicate with guests through OTA platforms and manage incoming Salesforce cases with precision and care.

If you thrive in a fast‑paced hospitality environment, enjoy problem‑solving, and are passionate about delivering exceptional guest service, this is a great opportunity to grow your career.

  Key Responsibilities

  • Communicate with guests, OTAs, and internal team members regarding reservations, financial details, stay questions, and concerns.

  • Audit OTA reservations for accuracy, consistency, and completeness.

  • Manage Salesforce cases to ensure timely and professional responses to guest requests.

  • Review and pull daily and weekend reports to verify new bookings and cancellations.

  • Accurately record customer information and process credit card charges for successful reservations.

  • Deliver exceptional customer service, including handling escalations and resolving guest issues.

  • Assist guests with reservation modifications and cancellations.

  • Collaborate with internal departments to resolve guest concerns and support escalated cases.

  Required Qualifications & Skills

  • Excellent written and verbal communication skills.

  • Self‑driven, responsible, and accountable with a positive, team‑oriented attitude.

  • Strong organizational skills and attention to detail.

  • Proficiency in Property Management Systems and Microsoft Office (Excel and Word).

  • Strong hospitality and systems knowledge.

  • High energy, guest‑service focused, and able to work collaboratively.

  • Experience with property management and revenue management systems.

  • Strong interpersonal skills with the ability to communicate clearly with partners, team members, and leadership.

  Preferred Qualifications

  • Experience in an independent hotel environment.

  • Bachelor's degree in business, Analytics, Hospitality, or a related field.

NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

 

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