Enterprise Software Support Specialist

2 weeks ago

Bloomfield Hills, MI, United States Edward Rose & Sons Full time
Start with a job, stay for a career.

For over 100 years, Edward Rose & Sons has been committed to career development for our team members. We offer you the opportunity to grow in an environment where you will feel valued, have room for advancement, and be rewarded for your good work.

We are currently looking for an Enterprise Software Support Specialist to join our team onsite in our Bloomfield Hills office.

The Enterprise Software Support Specialist provides basic support and troubleshooting for ERP and CRM software (Yardi Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, Aspire) and related applications. Additionally, the successful candidate will provide technical support for enterprise applications and platforms with a positive, can do attitude, and a strong desire to learn and find solutions to common problems.

What are the responsibilities of the Enterprise Software Support Specialist?

  • Provides day-to-day support of ERP and CRM (Yardi Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, Aspire) and related applications such as password resets, ticket routing and escalation.
  • Manages service requests, prioritizes, and routes client requests to other internal and external resources.
  • Stays current with Yardi software and related applications, changes, and updates.
  • Occasional extended support coverage – which may include on-call, evening and/or weekend hours.
What are the role requirements?
  • Associates degree in technology related field or previous job equivalent experience in ERP, CRM, or property management is preferred.
  • Working knowledge of ERP or CRM and related solutions (Voyager, Rent Café CRM, and Rent Café, Yardi Elevate, Yardi One, and Aspire are helpful).
  • Preferred Technology Exposure: SharePoint, Microsoft Windows, Microsoft Office365, Windows administration.
  • The ability to work cooperatively with others.
  • Must be willing to work overtime when necessary and occasional extended support coverage – which may include on-call, evening and/or weekend hours.
  • Must be willing to fly to various locations via private or public air transportation.
  • Must possess a valid driver's license and a dependable means of transportation.
What's in it for you?
  • Comprehensive benefits package, including 401(k) with company match
  • On the job training and development
  • Generous paid time off programs
  • Competitive compensation plan with bonus opportunities
  • Great work environment
  • Opportunities for advancement
  • Discounted apartment home


Grow a Career with Edward Rose & Sons

Edward Rose & Sons is committed to career development for our team. We offer training and development through on the job, technical, sales, and leadership tracks and provide solid growth potential in all areas of our business.

Our Mission, Vision, and Values:

We are an Equal Opportunity Employer, and we affirmatively seek diversity in our workplace. We recruit qualified candidates and advance our employees without regard to race, color, religion, gender, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status or characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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