Card Member Services I

3 days ago

Peoria, IL, United States CEFCU Full time

Are you ready to make the most of your talents and abilities, while helping others make the most of their finances?

Apply to join Team CEFCU

CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are personable, articulate, and positive to add to our already awesome team

Handles tier two member inquiries over the phone and via eForm for CEFCU's Insured Money Market Account (IMMA) and three Checking programs: Checking, Dividend Checking, and Second Chance Checking. Directs and manages tier two member service functions for CEFCU's card programs: Credit Card, Debit Card, and Gift Card. Prioritizes member security while reporting account fraud and dispute notifications to the Card Risk/Accounting team in accordance with Regulation E. Utilizes the Debit Card Approval System (DBT) to perform ATM and/or Purchase Limit increases while making proper judgement calls for exceptions needed outside of the automated decisioning system. Evaluates and responds to transaction denials, merchant declines/referrals, and payment posting errors using multiple third party processing systems. Performs related account maintenance on Host, card processor, network, and check vendor systems. Maintains a proper knowledge level of CEFCU products and services received through multiple delivery channels.

Hours: Monday - Friday 8:00 a.m. - 4:30 p.m.

Required:

  • High school diploma or equivalent.
  • Ability to learn Excel, Word, Outlook, CEFCU Mainframe applications and apply at a proficient level within 10 week training period.
  • Ability to learn vendor applications and apply at a proficient level within 10 week training period.
  • Ability to resolve conflict, think critically, and respond appropriately to members in heightened emotional states.
Preferred:
  • Prior experience in technical environment.
  • Experience in Card Services Department or a thorough, commensurate knowledge of department functions, procedures, policies, and associated Checking and card programs.
  • Good writing skills and proven ability to manage complex projects within deadlines.
  • Knowledge of Regulation D, E, Z and CC, credit/debit and Electronic Funds Transfer (EFT) network rules and regulations, and Electronic Funds Transfer Act (EFTA)/Uniform Commercial Code (UCC) laws.
  • Applicable college business courses (Accounting, Business Math, Business Finance, Law Business Communications, Economics and basic Credit or related classes).


Summary Pay Range
The pay range for this position is $18.11 - $21.28.

Compensation offered may vary based on skills and experience. Please note that salary is only one component of total compensation at CEFCU.

Benefits

Financial

Merit-based raises

Health and Welfare

Generous paid time off (Holiday, Personal or Sick Time, Vacation)

Comprehensive Medical, Dental, and Vision coverage (PPO, HDHP)
Flexible Spending Plan (Medical Reimbursement Account and Dependent Care Reimbursement Account)

Health Savings Account

Voluntary Benefits (Accident Plan, Critical Illness Plan, Hospital Indemnity Plan)

Life Insurance

Accidental Death & Dismemberment Insurance

Disability Benefits

Defined Benefit Plan - Pension

Defined Contribution Plan - 401K

Additional Benefits

Employee Assistance Program

Tuition reimbursement

Career growth through internal job postings

Management Development Program: formal mentoring and training

Opportunities to help improve and build the CEFCU of tomorrow through process teams

Opportunities to personally contribute to corporate financial literacy and community initiatives

Casual days to support local charities

Employee discounts on entertainment, cell phone plans, theme park tickets, and more

On-site fitness center, fitness classes, and wellness program

It is CEFCU's policy and intent to provide equal opportunity to all persons without regard to race, color, religion, political affiliation, sex/gender (including gender expression/identity, pregnancy, childbirth and related medical conditions), marital status, registered domestic partner status, sexual orientation, age, ancestry, national origin, veteran status, disability, medical condition, genetic characteristics, and/or any other basis protected by law. This policy covers all facets of employment including, but not limited to: recruitment, selection, placement, promotions, transfers, demotions, terminations, training, and compensation.

  • Card Member Services Representative I-1

    1 week ago

    Peoria, IL, United States CEFCU Full time

    Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are...

  • Card Member Services Representative I-1

    3 days ago

    Peoria, IL, United States CEFCU Full time

    Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are...

  • Card Member Services Representative I-1

    16 hours ago

    Peoria, IL, United States CEFCU Full time

    Are you ready to make the most of your talents and abilities, while helping others make the most of their finances? Apply to join Team CEFCU! CEFCU member service team members are critical to the success of the credit union. They provide a professional, knowledgeable, and caring experience when members contact us. We are looking for individuals who are...

  • Home Improvement Service Specialist

    24 hours ago

    Peoria, IL, United States Marvin Full time

    Are you passionate about hands-on work, solving problems, and improving customer experiences? Join the Marvin Home Center team as a Service Specialist, where you'll provide expert support and service for appliances and home improvement products. We take pride in standing behind our products and valuing our dedicated team members. Highlights of your role: ...

  • Treasury Management Services Representative I

    3 days ago

    Peoria, IL, United States First Mid Bank & Trust Full time

    Position: Treasury Management Services Representative ILocation:Peoria, ILJob Id: 4243# of Openings: 1Treasury Management Services Representative I Position Summary: The Treasury Management Services Representative I in our Treasury Management department is responsible for independently assisting customers by providing them with solutions to any...

  • Treasury Management Services Representative I

    2 weeks ago

    Peoria, IL, United States First Mid-Illinois Bancshares Full time

    Treasury Management Services Representative I Position Summary: The Treasury Management Services Representative I in our Treasury Management department is responsible for independently assisting customers by providing them with solutions to any questions they may have, training them on products/services they utilize and overall support with any of the...

  • Travel Agent

    2 weeks ago

    Peoria, IL, United States ACS Auto Club Services, Inc. Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full time Exempt/Non Exempt: HourlyJob Description: $1,000-$2,500 Signing Bonus for new hires. Signing Bonus amount is dependent on experience.  To qualify for the Signing Bonus, applicants must be new to the Auto Club Group (not applied in...

  • Travel Agent

    5 days ago

    Peoria, IL, United States ACS Auto Club Services, Inc. Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full time Exempt/Non Exempt: HourlyJob Description: $1,000-$2,500 Signing Bonus for new hires. Signing Bonus amount is dependent on experience.  To qualify for the Signing Bonus, applicants must be new to the Auto Club Group (not applied in...

  • Travel Agent

    1 week ago

    Peoria, IL, United States ACS Auto Club Services, Inc. Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full time Exempt/Non Exempt: HourlyJob Description: $1,000-$2,500 Signing Bonus for new hires. Signing Bonus amount is dependent on experience.  To qualify for the Signing Bonus, applicants must be new to the Auto Club Group (not applied in...

  • Travel Agent

    2 days ago

    Peoria, IL, United States ACS Auto Club Services, Inc. Full time

    It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARDJob Type:Full time Exempt/Non Exempt: HourlyJob Description: $1,000-$2,500 Signing Bonus for new hires. Signing Bonus amount is dependent on experience.  To qualify for the Signing Bonus, applicants must be new to the Auto Club Group (not applied in...