Restaurant Operations Manager

1 week ago

De Witt, NY, United States Chilis Full time

Role Overview

At Chili's, we believe our Managers have a unique passion for hospitality We are in the people business, and making our Guests feel special is our priority. Our most successful Managers thrive on connecting with both Team Members and Guests while fostering a win-together atmosphere that celebrates teamwork and recognizes those who go above and beyond.

Chili's has a longstanding reputation for fostering a culture of fun. We take our jobs seriously but enjoy the journey. Our Managers are results-driven yet know how to create an energetic and enjoyable environment, leading teams effectively, surpassing Guest expectations, and meeting our financial responsibilities.

Responsibilities

  • Deliver exceptional Guest experiences
  • Serve as a role model, ensuring Team Members adhere to operational and quality standards
  • Exhibit self-reflection and accountability to address challenges effectively
  • Encourage open communication between Team Members and Management
  • Lead and motivate Team Members to embrace change and restaurant initiatives
  • Balance emotional intelligence and analytical skills in leadership
  • Drive business performance through effective cost management
  • Utilize operational systems like the Manager Timeline and conduct regular Quality Line Checks
  • Recruit, train, and nurture Team Members for growth opportunities
  • Enhance Guest engagement and build community relationships
  • Practice safe food handling procedures consistently
  • Embody Chili's cultural values: Every Guest Counts, Food Perfection, Accountability, and Enjoyment in our Restaurant

About Us

Founded in 1975 in Dallas, Texas, Chili's has become a prominent player in the casual dining sector, celebrated for our iconic Big Mouth burgers, house-smoked ribs, sizzling fajitas, and hand-shaken margaritas. We are dedicated to exceptional service, hospitality, and giving back, ensuring every Guest enjoys an unparalleled experience every day.

About You

  • Reliable and collaborative team player
  • Thrives in a fast-paced work environment
  • Possesses excellent multitasking skills

Salary: $65,000 - $75,000 yearly

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