Customer Service Return Agent

8 hours ago

Indianapolis, IN, United States Tom Wood Full time
Job Title: Customer Service Return Agent (CSA)
Location: Sixt Rent a Car - Indianapolis International Airport
Schedule: 2 PM - 10 PM, Sunday through Thursday
Pay: $17/hour

About the Role:
Sixt Rent a Car, part of the Tom Wood Group, is looking for a Customer Service Return Agent (CSA) to join our high-energy, customer-focused team at Indianapolis International Airport. In this role, you will ensure a seamless, professional, and efficient experience for customers returning rental vehicles while supporting the operational flow of the rental location.

Key Responsibilities:
  • Greet returning customers with professionalism and a positive attitude.
  • Inspect returned vehicles for condition, cleanliness, and compliance with company standards.
  • Accurately process rental returns, including payment reconciliation and documentation.
  • Address customer questions, concerns, or complaints with courtesy and efficiency.
  • Ensure vehicles are ready for the next rental, coordinating with maintenance and cleaning teams as needed.
  • Maintain accurate records and assist with reporting as required.
  • Support team members and perform additional tasks to help maintain smooth operations.
  • Promote a safe, clean, and compliant work environment.
Qualifications:
  • Excellent communication and customer service skills.
  • Positive, friendly, and team-oriented attitude.
  • Detail-oriented with strong organizational skills.
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.
  • Previous customer service or rental experience is a plus.
  • Valid driver's license with a clean driving record required.
Perks & Benefits:
  • Paid Time Off (PTO) & Holidays
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Life & Disability Insurance
  • Career Advancement Opportunities
  • Tuition Reimbursement
  • Training & Development
  • Service Awards
About the Tom Wood Group:
Family-owned and locally operated for over 50 years, the Tom Wood Group is committed to excellence, integrity, and superior customer service. Our core values include:
  • Humbly Confident
  • Passionately Driven
  • Sincere Desire to Help Others
  • Uncompromising Integrity

Employment Requirements:
Employment is contingent upon successfully passing a background screening, including a criminal check, motor vehicle report, social security verification, and drug test.

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