Assistant Property Manager
20 hours ago
POSITION TITLE: Assistant Property Manager
MANAGER: Property Manager
GENERAL DESCRIPTION: This position is principally responsible for supporting the Residential Property Manager in the day-to-day operations and fiscal management of designated communities. The Assistant Manager is expected to maintain a high level of customer service and professionalism.
QUALIFICATIONS
Education: Some College Preferred
Experience:
- Minimum one to three years of hands-on tax credit work experience as an assistant residential property manager of a LIHTC or similar affordable property
- Annual certifications and recertifications experience preferred
- COS, LIHTC, and ARM certifications desired
- A demonstrated progressive career path in affordable housing a must
- Proficiency with OneSite Property Management software
- Working knowledge of Microsoft Office Suite
- Excellent marketing, sales abilities, strong customer service, and conflict resolution skills, energetic team player with high degree of professionalism and integrity
- Excellent organizational skills, attention to detail with high degree of accuracy, and the ability to work independently, exercise judgment and problem-solving abilities are essential
- Responsible for preparing lease agreements and all applicable move-in and compliance paperwork and showing units to prospective residents
- Answer all phone lines; provide apartment information according to Fair Housing standards, document maintenance requests and help with resident concerns and questions
- Retrieve and follow up on all phone or fax messages and emails
- Respond to apartment inquiry leads timely and record all traffic.
- Respond to resident calls and/or emails received and complete requests for information
- Greet and tour prospects according to Fair Housing standards, including greeting prospects, building rapport with prospects, determining prospect needs with the goal of closing the lease, show the model and vacant units, provide accurate community information.
- Update daily all advertising on all approved marketing platforms
- Study all brochures, price sheets, leases and be fully knowledgeable on all policies and procedures
- Complete administrative functions related to move in and move out preparation as well as resident retention
- Market and advertise properties to ensure maximum occupancy levels
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