Advisor 1, Car Care Customer Service

Are you a customer-centric individual with a passion for the automotive industry? If so, AAA Club Alliance has your opportunity to shine

As an Advisor 1, Car Care Customer Service & Sales for AAA, you'll be the driving force behind our customers' exceptional experience, seamlessly coordinating their vehicle service needs with our skilled technicians in-shop. With your strong communication skills, attention to detail, and automotive knowledge, you'll serve as a trusted liaison, guiding customers through the repair process and ensuring their satisfaction at every turn. Join us in our fast-paced, high-energy environment where your expertise and dedication will be recognized, valued, and rewarded. Take the driver's seat and steer your career towards success with AAA today

Location Address: 10 Holsum Way, Glen Burnie, MD 21060

At AAA, your success is our success. As an Advisor 1, Car Care Customer Service & Sales, we can offer you:

• The starting base compensation for this position is $23.65 to $25.16 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.​

• In addition to your hourly compensation, Service Advisors are also eligible for additional income through our uncapped monthly performance bonus as well as various spiffs and contests that run throughout the year

What our Advisor 1, Car Care Customer Service and Sales associates do:

• Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.

• Review repairs and services with customers to ensure a complete understanding of the services performed. Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup. Note the name and time of approval for all repair/service orders and any additional costs.

• Distribute work to all shop technicians while monitoring progress and accuracy of each job. Supply information on request to technicians, as needed. Arrange for repairs and payment for vehicles that are covered by extended warranty programs.

• Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.

• Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates. Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.

What you will need to succeed:

• High School Diploma or equivalent.

• Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record.

• Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians.

• ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required

• Valid Driver’s License.

• Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.

• Authorized to work in the USA.

Full time Associates are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options

• Up to 2 weeks Paid parental leave

• 401k plan with company match up to 7%

• 2+ weeks of PTO within your first year

• Paid company holidays

• Company provided volunteer opportunities + 1 volunteer day per year

• Free AAA Membership

• Continual learning reimbursement up to $5,250 per year

• And MORE Check out our Benefits Page (https://cluballiance.aaa.com/careers/benefits) for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category:

Car Care